John Crangle Email & Phone Number

Sunderland, GB

Newcastle-upon-Tyne, England, United Kingdom

• As a Digital Producer, I’m responsible for both the Product and Project Management, whilst leading a team of developers through the various stages of a project launch. Also identifiable as an Account Manager for well.
• Account Management – working closely as a unified team with clients, building positive working relationships and instilling a trusting environment. Understanding in great depth the clients services and customers.
• Project Management – overseeing multiple projects at any given time, forecasting realistic and achievable launch dates, tracking performance and resource management.
• Product Management – identifying customers objectives and their expected outcome before creating scope and specification documentation.
• Team Manager – responsible for a team of developers, ensuring they have the right support and skills to help achieve project success, managing individual performances and helping people unlock their potential.
• In-Life – Supporting clients with quick win changes in CMS. Supporting both agile and waterfall deliveries dependent on the clients approach, adhering to regulatory commitments from government bodies.

Newcastle Upon Tyne, England, United Kingdom

Leading BT & EE Business in the development and integrations of new products across a wide range of different systems that bring BT Broadband & EE Mobile propositions to market. Successfully launched a range of diverse different projects that involved adhering to regulatory compliance, integrating new system architecture, revolutionizing the entire billing.

Newcastle Upon Tyne, United Kingdom

• Responsible for 20+ Technical Managers & Analysts in 3 site locations across the UK (Newcastle, Birmingham & Gloucester).
• Relationship management for BT Openreach, Vodafone, O2, EE and Martin Dawes, ensuring SLA's were met, working closely to identify better ways of working.
• Site visits with at-risk Major Business clients to overcome RAN issues, working with network tools and engineers to ensure both customer retention and expansion of products or professional services.
• Delivered regular classroom training to 3rd line support teams, educating on RAN & Broadband architecture, IP Network products (such as BT OnePhone) and Broadband diagnostics.
• Supported the integration of new products into Tech Support, including the setup of trial support into my wider teams.

Newcastle Upon Tyne, United Kingdom

• Provided technical support for service agents using a wide range of systems for Mobile & Broadband Products across BT.
• Expert management of CRM systems, building new system code for 3rd party interface platforms.
• Supported the trial launch of Broadband Products by working directly at times from Chennai, India identifying complex defects and working closely with war room with great success.
• Managed resolution of end user technical faults relating to GSM, GPRS, UMTS, WiFi, Broadband, Converged Voicemail and BT TV services.

Sunderland, United Kingdom

Providing technical support for MVNO's such as Virgin Mobile, Telecom Plus and CPW. This gave me the foundation to build my Telecommunications system and network knowledge.

Product Management - Business To Business, Business, Management, Marketing, And Related Support Services, Qualified

An excellent course which brings together successful ways in which companies can bring the right products onto the market.

Bachelor Of Technology - Btech, Information Technology, Merit

A 2 year course which enabled me to build on my IT skills.

Certified Scrum Product Owner, Product Management

Certified Scrum Product Owner