•Eliminated negative losses for commercial truck branch in 3 months and turned first profit at branch in over a year by reducing maintenance costs and increasing fleet strength•Managed all fleet maintenance in order to hit revenue targets by eliminating waste, streamlining operations, and improving vendor management•Processed and monitored Account Receivables for the branch to shorten the accounting life cycle•Increased large account revenue by building solid relationships with clients through timely delivery of vehicles when client need was at its highest•Delivered all sales training for Account Executives, team members, and office personnel •Collaborated with multiple commercial truck divisions and car rentals locations across State to reduce costs and increase margins of rentals and sales of vehicles•Built solid run book of sales commitments increasing on average 40% year after year

•Transferred to multiple struggling branches in the Baton Rouge area as an agent of change based on work ethic, previous performance and customer service capability in order to turn low performing branches into profit centers•Maintained a consistent customer service index at or above Corporate average across all managed branches•Coordinated and delivered training for incoming management trainees•Resolved customer service issues by ensuring customer’s complete satisfaction•Processed and monitored Account Receivables for the branches•Maintained and grew relationships with local automotive dealerships and vehicle service vendors in order to streamline operations and decrease down time of vehicles

•Aided the Assistant and Branch Manager with daily operations•Worked closely with major insurance companies to better service customers through rental process•Provided outstanding customer service by performing daily callbacks on customer experiences•Promoted to the Baton Rouge Airport within 6 months based on customer service capabilities•Managed branch operations and sales in New Roads, LA single-handedly as a Management Trainee•Increased New Roads branch fleet greater than 30% in less than 8 months•Achieved 90% or better customer service index, which ranked at the top of all satellite locations in south Louisiana

•Managed main off campus location generating $300,000 each LSU football season•Generated over $100,000 in Internet sales during 2003 BCS National Championship season•Monitored and maintained all e-commerce for Company via company website•Designed and updated company website and Internet presence•Recruited, hired, trained, and managed all staff•Controlled all inventory for location and e-commerce transactions