John Crouse Email & Phone Number

Jefferson City, Missouri, United States

Columbia, MO US

United States

• Service Delivery Manager – Midrange Database and Middleware Services, SAP
• Provided the Delivery Project Executive a single point of contact as the advocate betweenservice delivery and the customer
• Managed delivering to contract performance standards and KPIs to meet SLAs
• Ensured positive customer satisfaction and customer relationship is maintained
• Primary interface for customer service managers for SAP, Oracle, MS SQL and Middleware
• Managed service quality and improvement of service delivery processes

Columbia, MO

• Service Delivery Manager – Active Directory Services, Email Services, Midrange Database and Middleware Services, Mobility Services and Disaster Recovery, SAP
• Provided the Delivery Project Executive a single point of contact as the advocate betweenservice delivery and the customer
• Ensured positive customer satisfaction and customer relationship is maintained
• Managed delivering to contract performance standards and client measurements
• Drove/Managed service quality and improvement of service delivery processes
• Continually identified ways to reduce costs delivering the service and improve service

Columbia, MO

• Dubuque, IA and Columbia, MOEmail and Collaboration Support Engineer - Microsoft Exchange
• Provided level 3 Microsoft Exchange 2003, 2007 and 2010 support.
• Supported email related devices such as Razorgates and ZIX encryption boxes.
• Supported email related software such as Symantec Antivirus, Antigen, Symantec Enterprise Vault, Microsoft Office Communications Server and various others.
• Worked with enterprise level ticketing systems such as Clarify, ManageNow and Maximo in both problem and change management areas.
• Provided focal duties for the SOG account for the Email and Collaboration team.

• Managed four LAN’s, three domestic and one off-shore, consisting of 100 PC’s and two WAN’s consisting of three domestic locations in a Microsoft Server 2003 R2 environment.
• Managed an internal mail and news server running Microsoft Exchange 2003.
• Responsible for maintaining the IT budget and justifying and tracking ROI.
• Setup and maintain all associated hardware and software for use in a typical networked manufacturing environment.
• Managed multiple site connectivity including Internet connectivity and security.
• Managed multiple phone systems for three locations and IP phone connectivity via VPN’s.

• Taught 10 semesters of computer classes at GRCC. The classes included Windows 95, Basic Programming and Intro to VB.

• Tought seven semesters of manufacturing based classes ranging from basic machining and quality control to die design and fixture design.

Bachelor’S Degree, Computer Information Systems, 3.92

Associate’S Degree, Machine Tool Technology And Tool Design, 3.75

This was two Associates Degrees.