John Crumley Email & Phone Number

Raleigh-Durham-Chapel Hill Area

Washington D.C. Metro Area

Specialized in reviewing, enforcing, and resolving discrepancies in contract agreements between employers and pension funds to ensure full operational compliance.- Managed and reviewed over $1 million in monthly financial reports, ensuring accuracy and adherence to compliance standards.- Conducted in-depth research and analysis to maintain alignment with pension agreement regulations.- Identified and resolved contractual discrepancies daily, providing effective solutions to maintain operational efficiency.- Trained and mentored new analysts in analytical and problem-solving techniques, including contract review and error detection.- Frequently selected to test and evaluate new software and system upgrades, contributing to improved processes and increased organizational productivity.

Jacksonville, Florida Area

Analyzed and audited both internal and external reports to ensure accuracy for clients and operational efficiency for the organization.- Audited and resolved discrepancies within client invoices, managing accounts totaling $500k per month.- Investigated and recovered missing invoices, ensuring all financial records were complete and accurate.- Collaborated closely with internal teams and clients to minimize errors, address inquiries, and resolve account discrepancies.- Managed assigned work activities and data, ensuring all tasks were completed efficiently and effectively.- Served as the final escalation point for audit and contract discrepancies, ensuring all issues were resolved to the highest standard.

Jacksonville, Florida Area

Helped manage frontline customer operations, ensuring adherence to policies and procedures while assisting in coaching the teller team to recognize customer needs, detect fraud, and provide exceptional service during transactions.- Led a team of 6, implementing best practices that resulted in a 50% reduction in fraud and process errors at the market’s busiest retail branch.- Forecasted, audited, and managed daily cash vault totals, averaging over $1 million per week. - Specialized in complex financial transactions, including wire transfers, stop payments, suspicious activity reports, and various accounting tasks.- Collaborated with the Operations Manager to ensure FDIC and SEC compliance, while also investigating daily branch transactions.- Conducted training sessions on Fraud Prevention, Currency Transaction Reporting (CTR), and Money Laundering recognition.- Led a teller team consistently ranked in the Top 5 for Client Sales in Northeast Florida.

Bachelor Of Business Administration - Bba

Activities and Societies: National Society of Leadership & Success Florida Bright Future's Scholarship recipient Walgreen's Executive.

Master Of Public Administration - Mpa, Public Policy Analysis

High School Diploma

Activities and Societies: National Honor Society AICE Program

General Certificate Of Education, English Language And Literature, General

AICE Program Graduate