John Cuenca Email & Phone Number

Las Vegas, NV, US

United States

Low Voltage Technician responsible for installing, repairing & troubleshooting luxury home automation equipment including AV, security & access control systems, networks, window shades, and lighting control systems.System installation and programming include:-Control4-Lutron-Sonos-Structured networking-Access controls and security-Home theater-Commercial A/V

Salt Lake City, Utah, United States

• First point of contact for Rivian owners seeking troubleshooting assistance and repair service.
• Responsible for triaging, repair planning, parts ordering, and repairing the customer relationship.
• Multi-tasks service tickets via phone, email, chat, and SMS.
• Responsible for cross-collaboration with local Rivian service and delivery teams.
• Strong emphasis on customer empathy, critical thinking, de-escalation, and troubleshooting skills to deliver exemplary customer service.

Las Vegas, Nevada Area

• Lead for Home Automation integration in customer homes across the Vegas valley.
• Central POC for construction, marketing, and customer care teams.
• Expert on home automation products, construction process, and troubleshooting.
• Responsible for customer program satisfaction and improving construction defect rates.
• Low Volt specialist focusing on networking, Lutron, access control, HVAC, and voice automation systems.
• Responsible for building CRM programs to monitor program metrics and communicate to internal partners.

Las Vegas, Nevada Area

• Installs and programs smart home technology in customer and model homes.
• Delivers the Amazon 5-Star experience by exemplifying clarity, empathy, and proficiency during installation process.
• Responsible for project scheduling and teammate dispatching with Microsoft Excel.
• Never received below 5-Star customer rating.
• Performed over 100 installations.

Las Vegas, Nevada Area

• Repairs Apple Devices and customer relationships.
• Responsible for troubleshooting full lineup of Apple products and software.
• Responsible for clear communication and documentation of customercases.
• Averaged 80% customer satisfaction ratings (NPS).

Las Vegas, Nevada Area

• Discovers customer lifestyle needs and showcases corresponding product features and benefits.
• Monitors performance metrics in product sales and customer loyalty through Net Promoter Scores.
• Averaged 95% in customer satisfaction ratings (NPS).
• Onboarded new employees on Apple culture and best practices resulting incustomer satisfaction scores averaging 80% amongst new hires.

Las Vegas, Nevada Area

• Trains third party partners on Under Armour Products & technologies.
• Reports sales growth and KPI’s to marketing directors.
• Maintains sale growth in company flagship stores.
• Maintains store culture and onboards new hires.

Bachelor Of Business Administration - Bba, Business Administration And Management, 3.71

Associate’S Degree, Science, 3.77 Gpa

High School Diploma, General Studies

Activities and Societies: Key Club, Chamber Choir