John Cullen Email & Phone Number

London, England, Gb

Creating an internal IT services function bringing back the IT services in-house, with the focus of the role being to manage and build out the IT estate. Ensuring problems and projects are resolved quickly and efficiently whilst keeping in line with agreed SLA’s. Being the “go to” contact for all users within the company. Building & nurturing relationships with 3rd party providers and vendors ensuring the company’s expectations on the quality of service has been met. Working closely with the finance team to visualise the IT expenditure for key stakeholders to read in an easily digestible format.Key Contributions:▸ Scoping, documenting, and completing projects on time that have been outlined by the business needs. Projects completed at Gen H include the deployment of a new helpdesk platform, upgrading of a VPN to a ZTN solution, office network infrastructure refresh, deployment of a backup solution for O365 & Google Workspace, migration of VOIP platforms & directory syncing of HR platform to provide fast zero touch onboarding & off boarding, creation and deployment of a cyber security training schedule with bespoke phishing campaigns.▸Extensive design, implementation and administration of networking and security systems such as Firewalls, Switches and WIFI as well as LAN, WAN and SD-WAN to provide secure and robust infrastructure.▸ Designing and deploying backup & DR strategies to fit business requirements and document this in a BCP.▸ Designing, deploying and supporting a cloud based VOIP systems to meet the complex requirements of the customer service team and all non customer facing teams.▸ Outlining the direction, design and process of IT Support within the company. Utilising the data from the helpdesk to deliver reporting that identifies key areas of excellence or concern to stakeholders▸ Extensive design and administration of security services providing spam protection, IPS/IDS and MFA.

London, London, Gb

Designing, maintaining and developing the IT infrastructure for 19 offices across EMEA & Asia as well as 4 Sister companies. Managing a team of 1st, 2nd & 3rd line support technicians to ensure problems and projects are resolved quickly and efficiently and keeping in line with agreed SLA’s. Being the principle contact for all VIP users within the company as well as the highest point of escalation for all incidents. Managing & developing key relationships with 3rd party providers, vendors & MSPs ensuring the SLA’s are agreed and met in line with the companies expectations. Budgeting and forecasting the IT expenditure using different reporting tools such as Power BI to relay back to the organisation their expenditure in an easily digestible format. Keeping a hands-on position with all areas of the IT service.Key Contributions:▸ Bringing IT as a service back to the company from an MSP, building out the IT support desk internally deciding the direction, design & processes for the IT function.▸ Extensive design and administration of networking and security systems such as Firewalls, Switches and WIFI as well as LAN, WAN & SD-WAN to provide secure and robust infrastructure.▸ Designing and deploying backup & DR strategies to fit business requirements and document this in a BCP▸ Designing, deploying and supporting a cloud based VOIP system for all offices under the M7 estate▸ Scoping, documenting, and completing projects on time that have been outlined by the business needs. Projects include the migration of on-prem services to Office 365, legacy applications migrated to Azure, VPN implementation, migration to a cloud VOIP and UC platform▸ Extensive design and administration of security services such as spam protection, IPS/IDS and MFA utilising tools▸ Designing and Implementing directory & mobility services. Ensuring devices are secure and compliant to the businesses polices.

London, England, Gb

Playing a key role in the IT function for over 260 people in 4 offices across the company. Acting as a principle contact for all IT related queries and incidents within the helpdesk service. Managing relationships with vendors and MSP’s to ensure the successful delivery of support and services in line with agreed SLA’s. Filling a key role in project scoping and execution with easily digestible documentation to accompany the projects.Key Contributions:▸ Providing 1st, 2nd and 3rd line support for multiple offices including Glasgow, Edinburgh, London City and London West end.▸ Implementing and maintaining a support desk and providing reporting to key stakeholders on areas of concern.▸ AdministeringnewandexistingaccountsinOffice365.MigratingusersaccountsawayfromLinuxeDirectory/GroupWise.▸ Ensuring a backup and disaster recovery solution that meets the company's requirements is maintained▸ Administration of remote access to the company network via Citrix▸ Implementing and supporting a new VoIP phone system providing training in both workshops and documentation▸ Providing business cases & project plans to key stakeholders to highlight key improvements that not also highlight the benefits but also the risks in an easily digestible format.▸ Extensive use of AirWatch, Meraki and BES to manage & maintain mobile devices with access to corporate resources.

London, Gb

Within this company I currently hold the role of group IT systems administrator, in which I have to implement and maintain a variety of applications and network resources that span across various countries such as the UK, France, Portugal and Austria. In this role I am expected to talk with suppliers and customers as well as participate in meetings with the IT teams across Europe and with out sourced suppliers. My day to day duties are to ensure everyone in the company who has an IT device connected to the network has full functionality for example if a user has a Blackberry I need to ensure the user has the full functionality designated to them via the BES, as well as ensuring that the employee's handset is functioning correctly. At present I am also learning how to use and configure IP phones to help trouble shoot any issues users across the group may have. I am currently in charge of ensuring we have a successful backup of all data from the servers throughout the network and making sure that the servers are updated with the latest updates available. Throughout the network I currently have to use and administer a variety of window OS's which include XP, Vista, Windows 7, Windows server 2003 and Windows server 2008. At present I'm helping to implement new technologies into the companies IT infrastructure, such as Microsoft operations manager and Microsoft service centre.

In this job I am currently undertaking the role of field service engineer. My duties within this role are to attend various ministry of justice sites within the M25 and fix any pc, network or printer issues they may have. I am fully capable of resolving any hardware and software issues and can rebuild and install new operating systems with ease. I work mainly alone but on different occasions have worked as part of project teams building computer networks for new offices or office moves. This job has given the opportunity to put the knowledge I have gained from courses into practical use. This role has also let me strengthen the customer-based skills I already have because working for the ministry of justice I have had to deal with a multitude of different people.