Icera LLC is a worldwide manufacturer and wholesaler of fine sanitary ware and vanities for the home. Beginning as an OEM manufacturer 30 years ago for companies such as Villeroy-Boch, Laufen, Duravit and St. Thomas Creations, Icera began to direct-brand its own line of products in the US beginning in 2011. By offering quality luxury products that represent a great value, Icera has grown into a recognizable force in the decorative bath industry.Developed strategic plan for driving new… Show more Icera LLC is a worldwide manufacturer and wholesaler of fine sanitary ware and vanities for the home. Beginning as an OEM manufacturer 30 years ago for companies such as Villeroy-Boch, Laufen, Duravit and St. Thomas Creations, Icera began to direct-brand its own line of products in the US beginning in 2011. By offering quality luxury products that represent a great value, Icera has grown into a recognizable force in the decorative bath industry.Developed strategic plan for driving new business through product development, process improvement and building lasting relationships with retail/wholesale clients.Utilize years of industry experience to help retail clients maximize their showrooms’ earning potential through merchandising, vendor negotiations and sales techniques.Hire and train in-house sales, logistics and customer service teams. Developed standardized SOP for each to ensure consistent quality of service.On boarded and maintain 31 independent sales representatives across the US and Canada to ensure consistent quality of service throughout North America.Provide strategic guidance and forecasts for our manufacturing facility to ensure optimum supply side performance.Routinely liaise with manufacturing facility to produce new, design-forward items in both the ceramic and vanity categories.Develop collateral sales/marketing literature by providing insight and experiences in the decorative plumbing arena. Work in collaboration with PR company to promote new programs and products.Develop cost control measures across all channels to include negotiating with 3rd Party warehouses to ensure cost efficient and timely storage/delivery of product, creating Best Practices for shipping/receiving/storage of product and creating efficient sales programs that maximize sales while minimizing fulfillment costs. Show less

Satori Development Group, Ltd. was created to foster and develop basic infrastructure, tourism and sustainable living enhancements for the people of Belize, Central America. Satori’s wide ranging goals include trash remediation, electrical generation, fish farming, sustainable forestry, and the construction of a Belize City complex to include government offices, retail shops and a parking structure. Worked closely with principal to implement current business model through acquisition… Show more Satori Development Group, Ltd. was created to foster and develop basic infrastructure, tourism and sustainable living enhancements for the people of Belize, Central America. Satori’s wide ranging goals include trash remediation, electrical generation, fish farming, sustainable forestry, and the construction of a Belize City complex to include government offices, retail shops and a parking structure. Worked closely with principal to implement current business model through acquisition of specialized talent in the construction and services arena throughout the U.S. and Central America.Liaised with the United Nations representative to form a comprehensive waste management plan. Worked with Belizean Parliament to ensure proper execution of services. Interfaced with local governments to understand baseline needs of the community.On-boarded 4 independent contractor/service groups to bring workforce expertise to trash, fish farming and electricity generation projects. Negotiated financing with the Inter America Development Bank (World Bank) for grants and Scotia Bank for additional funding. Sourced markets for goods provided (electricity, fish, wood products). Show less

Provided role model for all associates through embracing, teaching and coaching company values. Primary responsibilities included achieving sales goals, providing timely and meaningful product knowledge, sales, safety, and customer service training for associates and maintaining an aggressive in-stock position through several departments of the store to include kitchen/bath, hardware, lighting, appliances, and millwork.Partnered with the Merchandising Group to develop lasting… Show more Provided role model for all associates through embracing, teaching and coaching company values. Primary responsibilities included achieving sales goals, providing timely and meaningful product knowledge, sales, safety, and customer service training for associates and maintaining an aggressive in-stock position through several departments of the store to include kitchen/bath, hardware, lighting, appliances, and millwork.Partnered with the Merchandising Group to develop lasting partnerships with new and existing vendors.Developed 4 new product lines in partnership with the Merchant Group.Was Divisional liaison to the Merchant Group for kitchen/bath and hardware categories ensuring that any vendor or product issues that occurred at the store level were effectively communicated to the appropriate Merchant.Was involved in establishing new product selection, pricing, availability, and sales support.Ensured associates were educated on merchandising principles such as inventory control, display, margin and GMROI Show less

Responsible for driving sales through branch stores to ensure program goals were met through on-going product knowledge and services training. Responsible for the design and oversight of major and minor remodel projects in the San Diego Region.Worked in partnership with designers to ensure timeliness and accuracy in design to satisfy client needs.Worked closely with vendors and service providers to ensure each project remained on time and on budget, overcoming any… Show more Responsible for driving sales through branch stores to ensure program goals were met through on-going product knowledge and services training. Responsible for the design and oversight of major and minor remodel projects in the San Diego Region.Worked in partnership with designers to ensure timeliness and accuracy in design to satisfy client needs.Worked closely with vendors and service providers to ensure each project remained on time and on budget, overcoming any situation that might compromise either.Resolved any escalated issues that arose to ensure client satisfaction and coached branch personnel on how to avoid such issues in the future.On-boarded and provided oversight for a 24 company service provider base to ensure quality of work and customer satisfaction. Show less

Provided role model for all associates through embracing, teaching and coaching company values.Primary responsibilities included driving sales, profitability of the store, the hiring, development and retention of associates, management of the human resources process, oversight of the profit and loss statement, scheduling to meet client needs, fair and equitable resolution of client issues and ensuring a positive client experience.Managed stores with annual sales of 39-74… Show more Provided role model for all associates through embracing, teaching and coaching company values.Primary responsibilities included driving sales, profitability of the store, the hiring, development and retention of associates, management of the human resources process, oversight of the profit and loss statement, scheduling to meet client needs, fair and equitable resolution of client issues and ensuring a positive client experience.Managed stores with annual sales of 39-74 million dollars.Increased sales 5-22% annually above assigned plan.Maintained bottom line pre-tax profit between 1.2-2.8% above assigned plan.Maintained shrink numbers that were .34-1.2% below assigned plan.Managed stores with 115-220 associates.Developed 19 associates into department head positions and 8 associates into salaried management positions. Show less

Responsible for the receiving, maintenance, and distribution of product through existing channels. Ensured the accurate fulfillment of orders placed by branch stores as well as local home improvement retailers.

Maintained the daily operations of the retail sales floor to include the scheduling and training of 25 salespeople and cashiers. Ensured store was properly maintained and ready for business daily. Supervised the sales to major building professionals through a job lot estimating process to ensure the accuracy and timeliness of orders and deliveries.