John Curty Email and Phone Number
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Operations executive offering more than 25 years of leadership experience in Hospitality Management, including 10+ years in senior-leadership roles. Experience overseeing all functional aspects of daily operations for hospitality organizations with up to 6,000 employees for resorts, attractions, and theme parks. Dedicated leader with outstanding communication skills and a proven track record of success driving revenue, reducing costs, and delivering on budgeted EBITDA.► Multi-Department Leadership and Large-Scale Operations: Extensive experience leading large-scale operations and cross-functional teams. Successfully managed the daily operations of 4 departments (Operations, Facilities Management, Food & Beverage/Retail, and Human Resources), with more than 430 employees, as COO of Space Needle, Chihuly Garden and Glass.► Renovation and Capital Improvement Project Expertise: Demonstrated ability to lead and manage large-scale renovation, expansion, and capital improvement projects. Successfully managed a $100 Million Space Needle renovation project as Chief Operating Officer at Space Needle – Chihuly Garden and Glass.► Employee Engagement & Relations: Well-developed skills defining and building performance-driven cultures that improve employee experiences. Successfully decreased employee turnover across the brand by 22% as VP of Employee Relations at Great Wolf Resorts.Areas of Expertise✭ Large-Scale Operations✭ Hospitality Management✭ Team Training & Engagement✭ Labor Optimization✭ Food & Beverage Management✭ Fine Dining & QSR✭ HR Management✭ Mass Hiring & Openings✭ Leadership Development✭ Risk Management✭ Project Management✭ Defining & Building Culture✭ Performance Metrics✭ Executive & Leadership Coaching✭ Talent Recruitment✭ Systems Management✭ Change/Crisis Management ✭ Team Leadership✭ Performance Driven Culture► You may contact me directly at curty8@gmail.com
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Vice President OperationsNapali Capital, Llc Sep 2019 - PresentSouthlake, Texas, Us
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Contractor - Special Project ManagementSpace Needle - Chihuly Garden And Glass 2018 - Sep 2019The #1 and #3 TripAdvisor attractions in Seattle, with 2.8 Million international visitors annually, $90 Million in revenue, and 500 employees.■ Oversee special projects, including a 5-year, $30 Million elevator modernization project. ■ Develop project strategy and plan, including budgeting and project design.■ Directly supervise an Elevator Consultant Group and indirectly manage the Facilities and On-Site Project Management teams.■ Manage engineering and design, interview and select vendors, and work closely with the Elevator Consultant and additional elevator manufacturing companies.■ Collaborate with the Director of Operations on equipment functionality and future needs and with the Facilities Superintendent on systems support and design.■ Build strong relationships with the CEO, CFO, Chief of Staff, VP of Technology and Guest Experience, and Finance team.
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Chief Operating OfficerSpace Needle - Chihuly Garden And Glass 2016 - 2018■ Recruited to manage the Century Project, a $100 Million Space Needle renovation. ■ Maintained business operations during renovation to upgrade all elements of the physical plant and introduce new technologies and experiences.■ Oversaw operations and monitored and reviewed revenue performances for both attractions.■ Directly supervised the Director of Operations and a 4-department team with 100 employees, a Facilities Superintendent and team of 30, a VP of Food and Beverage and team of 350, a Director of Retail and team of 50, and VP of HR and team of 6.■ Delivered on budgeted EBITDA by driving revenue through the top and bottom lines via operations efficiency, product improvement, and cost savings through the utilization of lean management. ■ Worked closely with multiple teams to improve and elevate the guest experience in Retail, F&B, and Attractions.■ Reviewed guest satisfaction scores to develop and deliver staff training specific to guest Transforming Moments.■ Coordinated all facets of the Century Project with a team of Contractors, Architects, Owner Reps, and Engineers.Key Accomplishments■ Implemented 3 preventative processes, which eradicated costly, peak season elevator maintenance downtime.■ Increased peak season visitation by 20% at the Space Needle and 10% at Chihuly Garden and Glass.■ Improved the expense management of a restaurant losing $500,000/year, which increased profit to $100,000/year.■ Increased Team Member engagement and satisfaction scores by 5%, with double digit increases in 3 focus areas.■ Reduced wait times through line management and improved ticketing system and kiosk placement; this virtually eradicated lines and significantly improved Guest Experience and Trip Advisor scores.
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Senior Vice President - AdministrationGreat Wolf Resorts 2012 - 2016Chicago, Illinois, UsOwns and operates 17 indoor waterpark resorts across the U.S., with $500 Million in revenue and 7,000 employees.■ Oversaw staffing and training, employee relations, legal compliance, risk management, customer experience, team morale and safety culture at all resorts. ■ Directly supervised a Corporate Office team of 19, including an HR Manager, Training Manager, HR Systems Manager, Risk Director, and HR Coordinator; indirectly managed a Field team of 80. ■ Worked with resort Safety Managers to review safety stats and programs, investigate incidents, and mitigate risks.■ Managed benefits administration, HR systems and upgrades, employee relations, and insurance reviews.■ Collaborated with a Claims Adjuster and insurance carriers to resolve claims and maintain a risk posture that was an industry model.■ Coordinated guest service and customer engagement programs throughout the brand.■ Maintained relationships with recruiters and recruitment portals to drive interest in the brand and attract talent.Key Accomplishments■ Launched a Labor Management System (LMS) utilizing INFOR/Workbrain, that reduced labor expenses by 30%.■ Developed a best-in-class safety culture and risk management program, which reduced YOY claims by 12% and improved YOY independent property safety site audits.■ Worked with the Senior Leadership team to take the company from public to private and on 2 private equity sales of the brand. Helped facilitate 3 Lodge openings, including the staff-up of the new resorts. -
Vice President, Employee RelationsGreat Wolf Resorts 2010 - 2012Chicago, Illinois, Us■ Oversaw staffing and training, employee relations, legal compliance, and employee policy drafting and adoption. ■ Directly supervised a team of 19 and indirectly managed a team of 45.■ Rebranded all training across brand, initiated a tracking system, and implemented weekly reporting.Key Accomplishment■ Implemented performance improvements and pay adjustments, which decreased brand turnover by 22%.
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Vice President, Labor Management And Guest RelationsSix Flags 2008 - 2010Arlington, Texas, UsThe largest amusement park company in the world, with 14 theme parks, more than 30 Million annual guests, $1.3 Billion in revenue, 1,900 full-time employees, and 27,000 seasonal employees.■ Directed the Labor Optimization Team across the enterprise. Reviewed, adjusted, and corrected a $140 Million seasonal labor spend by activity center at each park.■ Directly supervised/supported a team of 40, including 14 HR Directors, 14 Labor Optimization Managers, Corporate Labor Manager, Corporate Training Director, Corporate Training Manager, and Corporate Guest Relations Manager. ■ Coordinated hiring and onboarding for seasonal staff, including international team members.■ Developed seasonal training, retention, and recognition programs and incentives to improve guest service.■ Reviewed budgets and forecast data on labor spend and recommended corrective action.■ Developed and delivered recruitment and retention programs out to parks. ■ Tracked efficiency of training through guest service scores and constant monitoring of weekly score movements.■ Led team to research and draft orientation and seasonal leadership training programs.Key Accomplishments ■ During tenure, reduced labor spend by 5% YOY and improved guest satisfaction scores by 20%.■ Created programs still in use, including auditing programs for guest service and culture statements and systems. ■ Created a best in class international recruitment and placement program, including numerous H-2B visa programs.■ Developed a comp ticket distribution platform and a service recovery tracking system, which improved the efficiency of service recovery and ticket issuance. -
General ManagerSix Flags 2007 - 2008Arlington, Texas, Us■ Oversaw daily operations of all guest facing departments and Human Resources to ensure safe operation and reputation for 3 Million annual visitors to the theme park and waterpark. ■ Managed the guest experience and monitored attendance, lines, flows, and the guest service delivery.■ Directly supervised a team of 8 Directors, including Operations, Entertainment, In Park Service, HR, Safety, and Aquatics/Water Park and indirectly managed 4,500 Managers, Supervisors, Leads, and Front-Line employees.■ Delivered on budgeted EBITDA by driving revenue through the top and bottom lines and reducing expenses.■ Planned and executed capital expansion projects, including developing and constructing new rides, attractions, shows, restaurants, and gift shops.■ Ensured all attractions met internal operations and safety standards and operated at peak efficiency.Key Accomplishment■ During tenure, built 12 rides and a large waterpark.
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Director Of OperationsSix Flags 2005 - 2007Arlington, Texas, Us■ Coordinated daily operations of all non-revenue generating departments, including Rides, Security, Admissions, Park Services, and Aquatics. Drove revenue and reduced expenses.■ Directly supervised a team of 5 Managers of Rides, Admissions, Security, and Park Services and indirectly managed 2,000 Assistant Managers, Supervisors, Leads, and Front-Line Team Members.
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Operations Manager / Hr ManagerSix Flags 1995 - 2005Arlington, Texas, Us
John Curty Skills
John Curty Education Details
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Marquette UniversityBusiness Administration
Frequently Asked Questions about John Curty
What company does John Curty work for?
John Curty works for Napali Capital, Llc
What is John Curty's role at the current company?
John Curty's current role is Executive Vice President Operations at Napali Capital, LLC.
What is John Curty's email address?
John Curty's email address is cu****@****ail.com
What schools did John Curty attend?
John Curty attended Marquette University.
What skills is John Curty known for?
John Curty has skills like Event Management, Employee Relations, Event Planning, Customer Satisfaction, Employee Training, Coaching, Forecasting, Advertising, Contract Negotiation, Account Management, Catering, Large Scale Operations.
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