Liaising with clients. Designing and developing print assets IE. brochures, posters, style guides and documentation. Creation of logos pattern tiles. analyzing clients market and audience. setting up of databases social media campaigns. designing mock-ups in Photoshop with UI UX,working with CMS WordPress to develop sites using HTML 5 CSS JavaScript, J Query, MySQL and PHP 5.6. training in using Wordpress administration.

Bachelor of Media Arts Major, web technologySub major, digital design

* Provide a high level of service and sales on outbound & inbound call campaigns to existing Telstra clients regarding fixed line, mobile and big pond products.* Providing an efficient and effective service to clients in regards to their bills by analysing calling patterns and needs.* Advising, educating and selling of mobile and Internet packages through the use of computer database.* Compliance with voice contracts and ethical sales processes.* Inbound support to Telstra customers with regard to customer enquiries with an emphasis on prompt accurate resolutions.* Maintaining strict levels of confidentiality and security relating to customer data and Telstra security.* Meeting monthly sales targets and key performance indicators.Achievements* Met monthly sales targets twelve of the thirteen months employed.* Received customer compliments in a difficult environment of change of billing systems.* Liased and coached with Team leader regarding being and bringing out the very best in Team sales and myself.

 Account Management – Respond to client requests within required time frame, coordinate the day-to-day positioning of clients advertisements in relevant ANL products. Monitor client accounts and process payments. Track team’s revenue and monitor team’s budget. Liaise with commercial, ad build and creative departments. Sales & Customer Service – Respond to client enquires, advise and convert to bookings where possible. Contact existing clients for distressed space. Negotiate rates with clients as appropriate. Sign off on agreements. Administration – Manage CRM system, (SEIBEL). Database records management, including client set-up, activities and costing. Prepare contracts, proposals and presentations as required. Liaise with marketing and creative departments to ensure integrity of information and presentations. Provide input to the business planning and reporting process as required. Check all reports and as required highlight any trends and advise Group Head. Organise and participate in client functions and team appointments as required. Prepare monthly figures for team commissions.