John D. Lambert Email & Phone Number

Panama City, FL, US

Panama City, Florida, United States

*Recruited, hired and managed front desk staff day-to-day hotel operations.*Developed specific goals to prioritize and accomplish daily hotel service objectives.*Handled complaints, settle disputes, resolve grievances and conflicts.*Supported all property operations ensuring the highest levels of company standards and service.*Trained staff in.

Panama City Beach, Florida, United States

Responsible for assisting the General Manager in directing and overseeing all operational activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for the guests.

Panama City Beach, Florida

*Manage a high level of guest satisfaction by overseeing the front office activities.*Evaluate front-office team members' performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards.*Increased occupancy and profitability by developing and promoting hotel services and amenities through up-selling.

Panama City Beach, Florida

*Managed a portfolio of 61 vacation rental properties adhering to set annual costs, with the ability to perform a cost-benefit analysis in upgrades, housekeeping and maintenance.*Developed relationships with the property owners by proactively communicating revenue projections, maintenance updates and future travel trend forecast.*Hired, trained and managed.

Palm Beach Gardens, Florida

*Implemented signature and strategic membership sales plan designed to exceed private Members Golf Club goals.*Timely follow-up on all leads, member referrals, requests for information and community outreach opportunities.*Coordinated and host new and prospective member events and membership related realtors open-houses.*Collaborated with the resort staff.

Wellington, Florida

• Developed strategic domestic and corporate wellness programs designed to increase overall membership sales and exceed revenue expectations.
• Analyzed the territory/market potential to determines prospective membership opportunities. establishing a business development, sales and marketing plans.
• Participated in community outreach events to build relationships and corporate partnerships.

Curio Collection By Hilton Hollywood, Florida

• Launched and created resorts standards of operating procedures for the new beach club.
• Collaborated with executive management team in the preparation/edits for New Beach Club Certificates of Occupancy.
• Analyzed the territory/market potential to determines prospective membership opportunities. establishing a business development, sales and marketing plan.
• Researched business sources and leads for developing prospective customers.
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• Communicated via phone, emails and social media to existing and prospective members to generate future sales.

Boca Raton, Florida

• Managed a high volume of service calls, balancing customer health and wellness needs with companies business objectives.
• Handled account administrative responsibilities of the rapidly growing list of new customer.
• Developed and maintained customer brand loyalty through exceptional customer service and communication to maximize customer retention.

Shores Of Panama Resort-Panama City Beach, Florida

• Coronated homeowners and vacation rental guest daily resort communications regarding amenities, directions, safety and assisted with emergency property concerns.
• Served as a direct contact to the Home Owners Association residents after hour business inquires in addition to providing administrative assistance during board meeting and HOA elections.

Panama City Beach, Florida

• Established and developed business relationships with current and new vacation rental condo owners and prospective owners to grow and generate new business.
• Maintained professional and technical knowledge of market conditions, competitor’s activities, advertising and promotional trends.

Miami, Florida

• Pre-development sales leader for a Multi-Million dollar luxury fitness club.
• Developed and promoted club events, customer incentives programs. Created brand visibility and increased sales thru established sales, marketing and community outreach programs.
• Created and delivered sales presentations to corporate accounts.
• Managed all front office operations including hiring, training and development of front desk and building maintenance… Show more
• Managed all front office operations including hiring, training and development of front desk and building maintenance department.
• Maintained and optimized profitability through effective scheduling and inventory management, preventive maintenance, budgeting and customer retention.

Los Angeles | San Francisco | Miami

• Membership Sales Director and Marketing team lead in the introduction of two pre-development Multi-Million dollar luxury fitness/ city clubs in partnership with Four Seasons Hotel properties into new and highly.
• Created monthly sales action strategies thru calls, networking promotions events, corporate programs and health fairs.
• Developed in-club lead generation activities and events.
• Assisted in… Show more
• Assisted in the original recruiting, hiring, training, in addition to supervising performance, coaching in adherence with company culture and standards. Show less