John Message Email and Phone Number
United States
John Message's Location
Gurnee, Illinois, United States, United States
John Message's Contact Details
John Message work email
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John Message personal email
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John Message phone numbers
About John Message
Solutions-oriented professional with a proven track level of analyzing, designing, and facilitating the implementation and integration of technology and business solutions with strong ROI and TCO.Skilled in partnering with all levels of business, verticals of IT, and vendors to identify needs, define requirements, enhance processes, evaluate risks, and drive the high-quality on-time delivery of enterprise-wide systems, tools, analytics, and best practices. Effectively plan and oversee technical projects’ threads from analysis and design through implementation, documentation, training, and problem resolution. Change agent with proven ability to adapt quickly to learn new technologies in changing environments.Core CompetenciesITIL Framework – System Integrations – Systems Development Life Cycle — Technical & Business SpecificationsBusiness Process Analysis & Redesign — System Customization & Implementation — Documentation & TrainingCross-Functional Team Leadership — Business & Partner Relations — FDA Regulations
John Message's Current Company Details
John Message Work Experience Details
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Solutions ArchitectLinium A Cognizant CompanyUnited States
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Semi RetiredSelf-Employed Jun 2023 - Present
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Solutions ArchitectLinium A Cognizant Company Dec 2021 - PresentAlbany, New York, Us
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Sr. Technical ConsultantCovestic Dec 2020 - Dec 2021Kirkland, Washington, Us -
Servicenow ConsultantExtension, Inc Jun 2020 - Dec 2020Wauwatosa, Wi, Us -
Servicenow Cmdb ArchitectApex Systems Jul 2019 - Apr 2020Glen Allen, Va, Us -
Servicenow Configuration ManagerIcon Information Consultants Jul 2018 - Jul 2019Houston, Tx, Us• Subject matter expert responsible for providing leadership in CM• Leading a team through the configuration, change, work flows and process management with minimal direction and supervision.• Responsible for managing administration of configuration management processes and tools (ServiceNow) and recommending product design changes of the overall system• Responsible for maintaining accuracy and control over configuration items within the configuration management framework• Supports Discovery processes, analyses results to ensure the health and accuracy of the CMDB• Oversees a small Service Now Sys Admin team, supports prioritization and occasionally workload• Receives assignments in the form of objectives and establishes goals to meet objectives. Work is reviewed and measured based on meeting objectives and schedules• Establishes and recommends changes to policies, which affect Strategic Service Providers.• Works on complex problems where analysis of situation or data requires an in-depth evaluation of various factors• Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results• Frequently interacts with customers and/or functional peer group managers. May interact with senior management. Interactions normally involve matters between functional areas, other company divisions or units, or customers and the company• Ensure that changes to configuration items are approved and processed so that the integrity of the product baseline is maintained throughout the development life cycle• Manage preparation, justification, evaluation, coordination, disposition, and implementation of proposed engineering changes to affected Configuration Items (CIs) and baselined configuration documentation.• Provides efficient processing and implementation of configuration changes that maintain or enhance operational readiness, supportability, interchangeability and interoperability -
Cmdb And Apm Technical ArchitectComputer Aid, Inc. Feb 2018 - May 2018Allentown, Pennsylvania, UsWorking for client as the architect for the CMDB and APM part of the ServiceNow platform. Helping to define the future of the CMDB, including enhancement for the other process to use the full function of the CMDB. Defining, implement and enhance the discovery in ServiceNow to the CMDB, allowing for higher quality of data. Build and maintain the road map for the CMDB and APM in ServiceNow. Architecting the APM process for the client using ServiceNow, this will allow for them to determine the true cost of ownership of all application in their environment -
Itsm ArchitectShire Jun 2016 - Feb 2018Tokyo, Jp, JpPrimary interface with globally situated ITSM process owners, system subject matter experts, and technical specialist, to define and update ITSM process within ServiceNow. Worked with team to define, prototype, and build ITSM processes within ServiceNow for the combined company. Defined, built, and maintained strategic roadmap for ServiceNow integrations within the ITSM space. Designed, implemented, and worked with test team on integrations with third party systems into and out of ServiceNow. Worked on integrating the two companies into one common platform by designing integration that were reusable on both sides until common processes were in place. Planned, tracked, and managed all aspects of integrations; developed standards and processes; and trained, mentored, and led teams.• ServiceNow – Platform Owner / Integration Engineer / Subject Matter Expert (SME)• Architected and oversaw the user data integration from the Shire global WorkDay system.• Architected and oversaw the server event integration with Nagios event monitoring system.• Architected and implemented the integration of the Solarwinds network event monitoring system.• Architected the integration of MS-SQL database events.• Architected the integration of Oracle database event monitoring tool.• Architected the integration with the LanDesk system for end user assets and software deployment to end user systems.• Built standard process for system discovery using the built-in tools of ServiceNow. -
Itsm ArchitectBaxalta Jul 2015 - Jun 2016Illinois, UsPrimary interface with ITSM process owners, system subject matter experts, and technical specialists globally to define and update ITSM process within ServiceNow. Worked with team to define, prototype, and build new ITSM processes within ServiceNow for the new company. Defined and built roadmap for ServiceNow within the ITSM space and possible use within facilities and HR. Designed integration with third party systems into and out of ServiceNow. Planned, tracked, and managed all aspects of integrations; developed standards and processes; and trained, mentored, and led teams.• Process owner for Configuration Management Database (CMDB) process• ServiceNow – Platform Owner / Integration Engineer / SME• Architected the single sign on process using Microsoft Azure.• Architected the integration of user data from Baxalta people data system.• Architected the integration of LanDesk for end user device discovery for the CMDB.• Architected the integration for end user PC hardware orders with third party system. -
Technical ConsultantBaxter International Inc. May 2013 - Jul 2015Deerfield, Illinois, UsAdvanced into the newly established ITSM tool Team with responsibility for roadmap strategy for Remedy Configuration Management Database (CMDB) along with managing Remedy Atrium Discovery and Dependency Mapping (ADDM) solution. Performed application modeling, configuration, and support for hundreds of infrastructure systems, system maintenance and upgrades using ADDM along with Remedy CMDB changes. Primary interface with application owners, system subject matter experts, and technical specialists globally to define and update application models. Planned, tracked and managed all aspects of integrations; developed standards and processes; and trained, mentored, and led teams.• SME and Accredited Administrator for the ADDM application.• Designed and built application discovery models for all enterprise system in the corporate environment.• Designed and built software discovery models for item not in the ADDM base discovery, to enhance application system discovery models. -
Application Lifecycle SpecialistBaxter International Inc. Jan 2011 - May 2013Deerfield, Illinois, Us
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Senior Systems Consultant / Systems Consultant / Senior Systems AnalystBaxter International Inc. Jan 2006 - Jan 2011Deerfield, Illinois, UsAssigned to the newly established Application Run Operations Team and charged with ensuring the optimal resolution of issues across 45 R&D and Quality systems. Earned 2 promotions to current position as Senior Systems Consultant, accountable for leading teams in troubleshooting, and supporting 45 systems.Primary interface between internal teams, system owners, vendors and business users to design, implement and support advanced and diverse application solutions to address complex business requirements, FDA regulations, meet established SDLC standards, and enable continued growth. Participate with business to define long-range plans for new and existing systems; define business specifications for enhancements and fixes; develop project plans and time estimates for projects; lead technical application integration and system integration efforts; participate in post-installation application reviews and lessons learned sessions; and ensure timely resolution of complex system problems. Plan, track and manage all aspects of projects; develop programming standards and processes; and train, mentor, and lead teams of up to 4.* Pivotal role in relocating 50 systems and infrastructure to outsourced IBM Data Center. Assisted in defining testing plans, updating documentation, and overseeing the migration to new environment with minimal disruption.* Contributed to replacing Quality Director System with Post Market Data Analysis system; and developing and implementing Infrastructure Change Control and Audit workflows into TrackWise system.* Core member of team credited with establishing new system implementation and support standards, and global Change Control processes based on ITIL standards for all Global IT Departments.* Part of the core team to analyze and troubleshoot critical to complex systems during major issues to businesses productivity.* Co-lead in a quality system CAPA with responsibility for assessment, analysis, mitigation, verification, and closure.;
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Senior Programmer Analyst / Systems Analyst – Global It DepartmentBaxter International Inc. 1998 - 2006Deerfield, Illinois, UsPromoted as a core member of Global IT Team and given full accountability for analyzing, developing, enhancing, and ensuring optimal performance of key systems supporting the Legal and R&D Departments. Advanced to Systems Analyst and given oversight for the deployment, enhancement, and support of 20 R&D and Quality applications.Primary interface with business users to identify needs and implement effective solutions to automate manual functions and resolve critical issues. Scope of responsibility spanned all aspects of systems development life cycle, from initial definition of requirements through development, testing, implementation, documentation, training and problem resolution.Planned, tracked, and monitored all aspects of projects; and assisted in implementing standards. Managed risk assessment, issue resolution, and change management initiatives across mission-critical UNIX and Windows based applications.• Contributed to customizing and implementing TrackWise, a new global quality management system that replaced manual Corrective Actions / Preventative Actions tracking and reporting processes across 52 locations. Created custom reports, wrote documentation and training manuals, delivered training to global users, and delivered on-going support. Provided Subject Matter Expertise during the design of new Global Supplier Quality workflow into TrackWise system. • Planned and coordinated the Quality Director System rollout, a complaint management system utilized by call center and quality management teams. Primary liaison between vendor and business users to define business requirements for the customization of web-based system. Developed and implemented ETL processes leveraging Transformation Server tool to ensure optimal integration and information access between Quality Director and Master CRM systems.• Led efforts to deploy LawPac case management system for corporate legal staff globally.
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Senior Engineering Technician / Technical SpecialistBaxter International Inc. Jan 1990 - Jan 1998Deerfield, Illinois, UsAdvanced into newly established role to collaborate with engineering team to design and implement tools to automate testing efforts during the development and launch of new devices for Silicon Micromachining Program (CHIPS). Chosen as Technical Specialist to expand the adoption of new micromachining technology into additional devices and products; and facilitate the modernization of systems within R&D Department to increase productivity of engineering teams.Evaluated, defined, developed, and introduced testing and data acquisition and reporting systems to automate manual processes and deliver cost savings across complex environments. Interfaced with R&D Engineers to develop user requirements, functional requirements, and design documents. Produced test scripts and case to validate performance of tools and processes. Introduced and trained suppliers on new tools to support the production of subassemblies for components utilized in developing medical treatment devices.* Conceptualized, developed, and implemented custom Automated Release Tools and associated processes, which were deployed with products to automate final release testing across 6 product lines.* Designed and implemented data capturing and analysis tools leveraging C, Basic, and Scripts to assist in developing new components within the R&D Lab.* Core member of team credited with implementing the ChemServer System, completely automating the collection, analysis and storage of data from 500 gas & liquid chromatography devices. Partnered with users to define specifications for the customization of the system and integration of additional functionality, leveraging C and UNIX. Solution was recognized for enhancing quality of data, while reducing hardware support costs.
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Technical Specialist / TechnicianBaxter International Inc. Apr 1986 - Jan 1990Deerfield, Illinois, UsRecruited as Technician to calibrate, test, and maintain instrumentation within the manufacturing environment. Promoted to Technical Specialist accountable for calibrating sterilizers within the Liquid plant.* Pivotal role in ensuring optimal performance and qualification of sterilization and calibration equipment used in manufacturing.
John Message Skills
Sdlc
Fda
Itil
Sql
Visual Basic
Pl/sql
Java
Vba
.net
C++
C
Trackwise
Change Control
Software Documentation
Validation
Computer System Validation
Integration
Troubleshooting
Quality Assurance
Addm
Business Analysis
Business Intelligence
Unix
Oracle
It Service Management
Analysis
Access
Data Center
Enterprise Software
Cross Functional Team Leadership
Change Management
Team Leadership
Visio
Sharepoint
It Management
Software Development Life Cycle
Servicenow
Solution Architecture
John Message Education Details
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College Of Lake CountyElectronic Software Technology
Frequently Asked Questions about John Message
What company does John Message work for?
John Message works for Linium A Cognizant Company
What is John Message's role at the current company?
John Message's current role is Solutions Architect.
What is John Message's email address?
John Message's email address is jm****@****tic.com
What is John Message's direct phone number?
John Message's direct phone number is +184784*****
What schools did John Message attend?
John Message attended College Of Lake County.
What are some of John Message's interests?
John Message has interest in Social Services.
What skills is John Message known for?
John Message has skills like Sdlc, Fda, Itil, Sql, Visual Basic, Pl/sql, Java, Vba, .net, C++, C, Trackwise.
Who are John Message's colleagues?
John Message's colleagues are Sushant Prabhu, Judith Irwin, Satish Salunkhe, Andiee Hoxha, Dan Tomlin, Mike Walsh, Samantha T..
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