John Message Email & Phone Number

United States

Albany, New York, US

Kirkland, Washington, US

Wauwatosa, WI, US

Glen Allen, VA, US

Houston, TX, US

• Subject matter expert responsible for providing leadership in CM
• Leading a team through the configuration, change, work flows and process management with minimal direction and supervision.
• Responsible for managing administration of configuration management processes and tools (ServiceNow) and recommending product design changes of the overall system
• Responsible for maintaining accuracy and control over configuration items within the configuration management framework
• Supports Discovery processes, analyses results to ensure the health and accuracy of the CMDB
• Oversees a small Service Now Sys Admin team, supports prioritization and occasionally workload

Allentown, Pennsylvania, US

Working for client as the architect for the CMDB and APM part of the ServiceNow platform. Helping to define the future of the CMDB, including enhancement for the other process to use the full function of the CMDB. Defining, implement and enhance the discovery in ServiceNow to the CMDB, allowing for higher quality of data. Build and maintain the road map.

Tokyo, JP, JP

• Primary interface with globally situated ITSM process owners, system subject matter experts, and technical specialist, to define and update ITSM process within ServiceNow. Worked with team to define, prototype, and.
• ServiceNow – Platform Owner / Integration Engineer / Subject Matter Expert (SME)
• Architected and oversaw the user data integration from the Shire global WorkDay system.
• Architected and oversaw the server event integration with Nagios event monitoring system.
• Architected and implemented the integration of the Solarwinds network event monitoring system.
• Architected the integration of MS-SQL database events.

Illinois, US

• Primary interface with ITSM process owners, system subject matter experts, and technical specialists globally to define and update ITSM process within ServiceNow. Worked with team to define, prototype, and build new.
• Process owner for Configuration Management Database (CMDB) process
• ServiceNow – Platform Owner / Integration Engineer / SME
• Architected the single sign on process using Microsoft Azure.
• Architected the integration of user data from Baxalta people data system.
• Architected the integration of LanDesk for end user device discovery for the CMDB.

Deerfield, Illinois, US

• Advanced into the newly established ITSM tool Team with responsibility for roadmap strategy for Remedy Configuration Management Database (CMDB) along with managing Remedy Atrium Discovery and Dependency Mapping (ADDM).
• SME and Accredited Administrator for the ADDM application.
• Designed and built application discovery models for all enterprise system in the corporate environment.
• Designed and built software discovery models for item not in the ADDM base discovery, to enhance application system discovery models.

Deerfield, Illinois, US

Deerfield, Illinois, US

Assigned to the newly established Application Run Operations Team and charged with ensuring the optimal resolution of issues across 45 R&D and Quality systems. Earned 2 promotions to current position as Senior Systems Consultant, accountable for leading teams in troubleshooting, and supporting 45 systems.Primary interface between internal teams, system.

Deerfield, Illinois, US

• Promoted as a core member of Global IT Team and given full accountability for analyzing, developing, enhancing, and ensuring optimal performance of key systems supporting the Legal and R&D Departments. Advanced to.
• Contributed to customizing and implementing TrackWise, a new global quality management system that replaced manual Corrective Actions / Preventative Actions tracking and reporting processes across 52 locations. Created.
• Planned and coordinated the Quality Director System rollout, a complaint management system utilized by call center and quality management teams. Primary liaison between vendor and business users to define business.
• Led efforts to deploy LawPac case management system for corporate legal staff globally.

Deerfield, Illinois, US

Advanced into newly established role to collaborate with engineering team to design and implement tools to automate testing efforts during the development and launch of new devices for Silicon Micromachining Program (CHIPS). Chosen as Technical Specialist to expand the adoption of new micromachining technology into additional devices and products; and.

Deerfield, Illinois, US

Recruited as Technician to calibrate, test, and maintain instrumentation within the manufacturing environment. Promoted to Technical Specialist accountable for calibrating sterilizers within the Liquid plant.* Pivotal role in ensuring optimal performance and qualification of sterilization and calibration equipment used in manufacturing.