John Daniel Justiniani Email & Phone Number

Valenzuela, Ncr, Ph

Makati, National Capital Region, Philippines

Makati, National Capital Region, Philippines

Direct line management of Customer Services Advisors. Deputize for the Assistant Manager as required. Take responsibility for the running of the team and any decisions that need to be made. Work closely with the Assistant Manager and Shift Leads quality and training to ensure high-level responses are given to customers. Ensure all information received are effectively cascaded and understood by the advisors.

Makati, National Capital Region, Philippines

Logged, tracked and provided first line support for all incoming enquiries received by Cambridge Assessement International Education from its world-wide customer base, providing the highest standard of customer service in all interactions.

Makati, National Capital Region, Philippines

Responsible for maintaining all data stored within the Open Enrollment project for each client assigned and must continue to manage payroll and carrier connections to assure all cases are submitted and processed on time.

Makati, National Capital Region, Philippines

Responded to questions from participants, HR and third parties regarding Dependent Verification and Reimbursement Services. Documented all inquiries in order to develop accurate and comprehensive responses and documentation for inquiries. Communicated and educated participants on processes and procedures utilizing Knowledge Base and Help Tools.

Ncr - National Capital Region, Philippines

Administered and scored the employment exams. Assisted the Recruitment Associate in the initial interview of the applicants. Assisted the Training Associate in conducting training and seminars for the employees. Filed 201 credentials and updated recruitment and employee database.

Bachelor Of Science In Business Administration, Human Resources Development

Academic Achievement Awardee and recipient of the following special awards: Leadership, Co-Curricular, and Best in Practicum Dean’s Lister.

High School Diploma

Special Science Class Curriculum EP Achiever