John Daskalakis Email & Phone Number

Toronto, Ontario, Canada

Montreal, Quebec, Canada

Montreal, Quebec, Canada

• Customer service • Skills to retain clients • I learned the rules of visa and how to dispute a charged back• Reviewed accounts good or bad to advise the client of there standings • Guided clients to create an case to defeat merchants

Montreal, Quebec, Canada

• Security checks to identify the client • Check for suspicious activity • Trained in TS2 with knowledge to navigate various screens • Collections cold calling clients • Creating connections to get payments • Scheduling payments to acquire more funds

Montreal, Quebec, Canada

• Independent worker with the work sense to get the job done in a timely manner • Quality assurance as the agents made mistakes I worked with the process controllers to coach the help desk • Worked with the user and the helpdesk to solve end user issues • Coordinated with support teams to correctly assign tickets • Troubleshoot skills to correctly identify the issue and solve them

Montreal, Quebec, Canada

• Orders of flavouring • Coordinating with the bottling department• Keeping up with industry standards and searching for new and inventive ways to evolve the company • Keeping an active live list of the inventory with excel and macros for efficiency