Director, Product Integrity
Richmond, Virginia, United States
* Oversee global product risk management and regulatory (e.g., FDA, UL, CPSC, CE) compliance* Supervise the managers of five departments: 1) Product Assurance Engineering, 2) Engineering Test Lab, 3) Engineering Data & Documentation, 4) Technical Support & Applications Engineering, and 5) Consumer Affairs* Recruit, hire, develop and lead a combined staff of over 40 managers, supervisors, engineers, technicians, customer service agents, technical support representatives and documentation specialists* Own profit and loss (P&L) responsibility for the accessory and replacement parts business* Trained three engineers in product hazard management and forensic engineering techniques* Led a team of directors from the Finance, Purchasing and Law Departments to develop our policies and procedures for achieving indemnification from suppliers for products liability expenses* Designed an accelerated product development process that leveraged supplier resources; led the pilot projects using this new method that reduced time-to-market by an average of 6 months* Relocated and re-built the Consumer Affairs Department, combining it with the Commercial Technical Support Department, to save over $750,000 in annual operating expenses* Introduced selling of replacement parts on-line, generating incremental revenue of $5 million* Implemented new phone and data systems in Consumer Affairs and Commercial Technical Support - Saved $100,000+ annually in labor costs through efficiency improvements - Reduced hold times for customers by 36%