Experienced Office Management and Administrative Professional with over 5 years of experience in outsourcing optimizing productivity, efficiency, and service quality across environments. Highly dependable, ethical, and reliable technical support specialist and leader who blends advanced organizational, technical, and business acumen. Works efficiently with cross-functional teams to ensure operational and quality service excellence. I have skills related to HR management in my previous employment that deals with background checking of aspiring applicants to ensure good quality and smooth transition.Worked as a Market Research Interviewer which deals with communicating with US-based respondents to talk about politics, pressing issues, and products and services to provide my clients to point out the lacking aspects that needs to be improved. After 3 years of working as a Market Research Interviewer I decided to apply to a higher role which is Technical Support Specialist. My main role is to help my colleagues with their issues in the production floor may it be software or hardware. Was also part of the training and nesting team wherein we ensure that the training and nesting process goes well and ensures that quality is always on top of the list.
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Hr ManagerMarketuDavao Region, Philippines -
Human Resources ManagerMarketu May 2023 - PresentLos Angeles, California, United StatesAs a committed HR Manager with rich experience in talent management, employee relations and strategic HR initiatives, I am passionate about leading programs that support organization capability-buildingand fostering an environment where people can do their best work. I am an HR Professional, with a solid background in recruitment, performance management and employee engagement; effective at aligning human resources plans to meet the objectives of corporate missions thus getting results such as operational effectiveness through improved processes efficiency streamlined.I have designed and implemented HR policies, conducted training workshops facilitating employee lifecycle from induction to exit through the learning roadmaps & initiatives.Employee retention practice planning.Expression. With my extensive experience in hiring and onboarding, we can track down the best talent to be hired who will perfectly blend into our team. I also liaise with heads of departmental areas to ensure performance management processes are developed and embedded in ways that set out clear standards for behaviour, capability requirements and skills needed, which involves balanced feedback supporting learning & development.I also have immense experience in some of the most sensitive areas when it comes to HR, such as solving conflicts between employees or firing them and doing so correctly with respect to labor laws.I strive to keep abreast of HR best practices and developments in the workplace in order to formulate creative solutions regarding employee satisfaction issues in line with the organisation’s objectives.To this end, I devote myself to the success of management efforts to form and lead teams that are well motivated and committed to the company’s objectives. I would like to continue applying my HR experience in helping maintain a healthy balance between performance management and people management. -
Professional FreelancerFreelance Oct 2019 - PresentDavao, Davao Region, PhilippinesConducted phone-based surveys to collect data on a wide range of topics, including issuesfacing the United States, products, services, and consumer preferences.
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Market Research InterviewerSurvey Sampling International Aug 2019 - Dec 2022PhilippinesConducted phone-based surveys to collect data on a wide range of topics, including issuesfacing the United States, products, services, and consumer preferences. -
Social Media Hiring AnalystAwesome Os Oct 2018 - Jul 2019Philippines -
Sales AssociateGmall Mar 2017 - Jun 2017Davao, Davao Region, Philippines
Frequently Asked Questions about John Dave Mason
What company does John Dave Mason work for?
John Dave Mason works for Marketu
What is John Dave Mason's role at the current company?
John Dave Mason's current role is HR Manager.
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