John David Email & Phone Number

Canada

Orchestrated the seamless integration of Cbayexpress Brands into Catch.com.au, significantly enhancing brand visibility and driving sales growth.Engineered and executed targeted marketing campaigns on Catch.com, resulting in a remarkable 700% increase in sales.Strategically optimized product offers, generating a consistent influx of daily organic orders.Formulated compelling marketing offers that directly contributed to boosted sales figures.Collaborated with website representatives to explore processes and identify brand opportunities.Successfully maintained a 100% seller rating on Catch.com, attesting to outstanding performance.Established and curated an Australian sales data masterfile, facilitating efficient market analysis.Spearheaded data and bookkeeping initiatives for the Australia Market and Asia, ensuring accurate financial records.Pioneered the creation of a Dropshipping account for Cbayexpress, developing comprehensive processes and workflows.Expanded brand visibility and sales by extending offerings to 10+ different websites.Effectively integrated the Herbishh Brand into the Lazada Global Platform.Executed a successful product launch in Malaysia, Singapore, and the Philippines, achieving market penetration and sales growth.Handled daily operational tasks, including customer service, ensuring smooth business operations.Provided HR consulting to the company founder, contributing to organizational development.Conducted training and assessments for employees, focusing on communication skills and workflow efficiency.Conducted comprehensive Competitive Analysis for Philippine brand competitors.Developed a Marketing and Distribution Plan for Herbishh Philippines.Conducted in-depth research to create a Marketing Product Review Plan tailored for the Philippines market.

Australia

-Completed sales process administration, updating transaction records.-Provided excellent customer service, answering queries and resolving issues quickly and efficiently.-Identified trends in consumer demand to update products or services offered.-Assessed customer needs and feedback to improve operations, processes and services.-Recruited and trained sales and office staff to build workforce and increase performance.-Compiled sales, revenue and expense reports to set realistic forecasts.-Developed best practices to provide exceptional customer services and maximise online sales.-Coordinated with colleagues regarding pricing and sales incentives to achieve marketing goals.-Updated client correspondence files and noted additions in file index.-Helped less experienced staff manage daily assignments.-Managed information on company databases for different organizational activities to track history and safeguard accurate information.-Performed administrative tasks, document management, and report development for inter-departmental use.-Coordinated in-person and virtual business meetings effectively, distributing relevant information in good time.-Assisted with business bookkeeping and accounts, escalating discrepancies to maintain accurate financial records.-Provided day-to-day administrative support, improving overall business efficiency.

Philippines

-Manages day-to-day business operations-Created work policies for the whole company-Created the transactional process of Marketing and Operations-Created the onboarding training course for the whole operations-Created a short course for the whole company for an inter-department communications-Created the warranty policy for each unique products of the company-Orients and trains people in operations for the improvement of work flow-Manages business-to-business transactions and relationship-Led and contributed to market and business development activities, identifying and pursuing new potential client service opportunities.-Proofread business agreements to identify loopholes and safeguard the organization-Conducted financial analysis on projects to manage risks and benefits-Increased efficiency, effectiveness, and profitability by managing team productivity, costs, and budgets-Met individually with employees to offer feedback and insight on job tasks and workplace relationships-Directed hiring and training of new managers to drive organizational improvements-Negotiated with contractors and vendors to provide cost-friendly contracts.-Developed business strategies to establish short and long-term goals for the company and people-Built the Marketing department from scratch

Parañaque, National Capital Region, Philippines

-Monitored staff performance, continually seeking ways to improve team delivery for the optimized department and personal success.-Supervised and delegated tasks to employees to meet key performance indexes.-Managed team by offering support and constructive feedback to improve skills and maximize potential.-Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.-Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.-Led monthly staff meetings for the team to communicate updates, process improvements, and business priorities.-Listened to team members' feedback and proactively addressed concerns.-Taught employees how to best serve customers and enforced standards to build brand loyalty.-Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivizing staff to continually achieve and exceed expectations.-Evaluated employee skills and optimized assignments to best use individual talents and knowledge.-Encouraged staff to learn and develop new skills to meet individual and team goals.-Coordinated smooth onboarding for new staff with related training and documentation.-Led recruitment, hiring, and onboarding activities training new joiners in operational processes and conducting probationary performance reviews.-Personally handled performance improvement plans for selected team members-Created the ManyChat Bot AI process for 24/7 customer service on social media-Worked closely with the IT department to fully create and develop an in-house system from scratch-Developed the workflow process of the department to match future systems development-Created the training program for the department on how to utilize the in-house system

Boosted company efficiency and customer satisfaction by eliminating inefficient processes.Educated users on automation systems and features to reduce work time and achieve quality results.Diminished project gaps and reduced task duplication to manage smooth workflow.Conducted evaluations to gauge the performance and productivity of the team.Supervised and delegated tasks to team members to meet key productivity targets.Built and maintained relationships with the team, increasing motivation and team spirit.Maximized customer satisfaction by resolving service issues promptly.Assisted in fulfillment of customer orders placed in person, via email, online, and by telephone.Created weekly, and monthly performance and project updates, reports of the teamConducted client content assessment to identify the qualit