John David Cosca Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

-Greeting guests upon arrival, explaining rates and activities inside the venue. -Manage customer flow to prevent overcrowding. -Ensuring guests safety and keeping an efficient flow of the queue. -Accepting transaction payments, which changes cash payments, processing debit/credit and gift cards. -Completing the opening and ending tasks to enhance store efficiency. -Entering reservation information accurately into the system. -Upselling products and programs. -Overlooking the ongoing / closing checklist for governmental inspection and safety procedures. -Advising and implementing the safety rules and regulations imposed by the TRAMPO management. -Directing my assigned area to prevent injuries. -Updating list of items needed and used for Arts and Crafts. -Maintained cleanliness and compliance with the management's sanitation protocol. -Coordinating with colleagues and supervisors closely for a smooth flow of operations. -Organized event planning operations, including theme, invitations, and decor options to ensure customer satisfaction. -Assisted with event planning and organized needed equipment according to the party size. -Checking-in guests and verification details for the party -Designed guest rooms according to the package and guest specifications - Monitoring and leading the children for a safe and smooth Play Time -Hosts birthday parties, cashier, food orders, to ensure accuracy and customer satisfaction. -Maintained communication between client/guests, floor staff, and supervisors to ensure productivity and customer satisfaction -Preparing daily tasks in advance, such as new games, activities and props we need. -Receiving kids and made sure they have all the needs they have. -Safely Facilitating and supervising the campers while engaging in various activities. -Always ensure every child is always attended to. -Reporting and briefing the Guests/Parents and Supervisor about what happened the whole entire camp day. -

Dubai, United Arab Emirates

-Welcoming and assisting guests and visitors daily. -Demonstrating excellent communication skills, having a pleasant personality and love interacting with the guests. -Upon check-in, assisting the guests up to their rooms with their luggage and briefing them about the ship hotel's history. -Giving tours to incoming guests and visitors who were interested in coming to the ship. -Obtained and utilized basic conflict resolution skills to handle difficult guests professionally. -Knowing the guests by name and keeping their records to maintain customer relationships. -Know’s the type of rooms the hotel has as well as their location and layout. -Working closely with guests, while respecting their privacy. -Coordinating, and answering calls with other departments to ensure satisfaction of guests. -Answered guests' questions and addressed problems and complaints in person and via phone. -Provided information about local features such as shopping, dining, and destinations. -Knowledge of the local area, tourist attractions, restaurants, and transport services. -Interacting with 30+ guests daily, schedule appointments, answering inquiries, and receiving payment regarding Heritage Tour. -At check-out, safely assist guests from the ship to the lobby and check the rooms if something is left behind. -Training new concierge staff members while providing constructive feedback for a more efficient experience. -Updating records of guest, miscellaneous activities and tagging parcel deliveries -Arranging transportation for visitors upon request. -Checking and updating inventory of office supplies daily. -Sending necessary reports to department head after shift.

Sharjah, United Arab Emirates

-Greeted customers with a friendly and helpful attitude. -Actively cold and warm call to get potential customers. -Present, promote and sell products to existing and prospective customers. -Establish, develop, and maintain positive business and customer relationships. -Completed all cash, credit transactions and ensured totals matched the recorded sales. -Assisted with displays and offered ideas to increase product appeal. -Executed target sales annually. -Sending sales reports daily to operations head. -Attended job training events and workshops to improve sales performance.-Recognized as employee of the month for demonstrating positive, customer-focused attitude and achieved monthly sales target.

Pasay, National Capital Region, Philippines

-Performing administrative tasks particularly in the processing of promotional appointments and records management. -Arranging and filing of private documents. -Managed front desk by answering phone calls and responding to email inquiries. -Secured and gathered 200+ printed confidential files, distributed safely to each executive department. -Entering data and files using excel sheets. -Prepared and routed documents, packages, and made sure it is delivered to its designated post on time. -Sending daily reports to department head.