John David Hess Email & Phone Number

United States

Miami Beach, Florida

I managed the Alexander Condominium Association, a luxury high-rise hotel/condo with 230 residential and 52 commercial units and a $6M yearly budget. I oversaw a $21M renovation assessment for the building, executing the concrete and structural scope of overall project and overseeing a 40/50-year recertification following the installation of new balconies, impact windows, HVAC, and a 50k square-foot amenity deck, as well as a full remodel of interior hallways, lobby, and pool area.FirstService Residential has long been recognized as a residential community association management company of choice for communities and homeowner associations throughout the state of Florida. No matter the size or type of community you call home – small or master-planned, single-family homes or townhomes – we tailor our industry-leading suite of quality services to support your association, while enhancing the value and lifestyles throughout your community. By listening to your Board members to understand their community’s challenges and objectives, team members develop strategic and customized HOA management services to achieve your community’s goals, both short-term and long-term. Periodic Property Inspections and Community Standards Enforcement.One of our key focus areas is maintaining your community’s appearance to ensure a harmonious living environment for current and future residents. To achieve this, our teams conduct periodic property inspections to make sure all aesthetic standards are consistently met for common areas and landscaping, including compliance with CC&R and architectural control systems. We also fairly enforce standards for residents, and when issues arise, our proprietary violations monitoring system facilitates quick diplomatic services and solutions.

Miami/Fort Lauderdale Area

Providing Management services for Hotel/Condominiums, Hotels, and Community Associations.

See Condominium Hotel Management Corporation

Pre-opened failed condo/hotel from developer. Occupancy were less than 25 %. Achieved market occupancies of 70 + % in the first year of operation. Weathered 9/11/2001 and global economic meltdown in 2008 .Brought property to complete satisfaction of 40 year recertification and over $ 280 K of EBITDA in 2010. See Condominium Hotel Management Corporation comments in resume.

Owned, Operated and Managed the Ramada Hollywood Beach Resort, the Casablanca on the Ocean in Miami Beach, and the Grandview Condominiums a residential condominium in Miami Beach.Planned, budgeted and sought funding for a $ 30 Million Historic Restoration at Ramada HBRNegotiated with Wyndham Worldwide to rebrand Ramada HBR to a Wyndham Historic CollectionCoordinated with Morris Architects to plan the redevelopment similar to a successful identical project.Hired and coordinated with Economist Fishkind, successful lobbyist Atkinson-Margaritaville Hotel.Property Manager and Condo Hotel General Manager for 3 Projects, 400, 288, and 123 units Personally attend and worked. Worked with property manager of 225 K sq ft commercial space, $ 3 Ml restaurant and bar, with Textbook costs % and NOI of 10 %.Turned around $ 500 K loss of the Ramada HBR and returned $ 1.7 Million EBITA to the ownership 2002 - 2010.Upgraded Cost Containment systems 2008, 2009 and 2010 during global economic crisis $ 400 K saved.Managed Cutting Edge Internet/Social Marketing campaign, top 15 in all major OTA's using SEO, SEM Set-up Employee Handbooks, employee compensation programs and budgets for 7 entities annuallyDeveloped and oversaw a BOMA Preventative Maintenance system for Common Elements and Rooms.Achieved a 97 % customer satisfaction in recent secret shopper report. High 80's to low 90 % met or exceeded expectations on Customer Service Scores. Passed and improved all Q & A inspections.Coordinated $ 3 Ml roof and MEP upgrade, $ 1 Ml Plumbing upgrade at Ramada HBR, Coordinated $ 6 Ml roof replacement, structural concrete repairs for the 40 year recertification at CasablancaCoordinated $800 K Roof replacement and successfully sued the contractor - settlement of $ 800 K at Grandview Condominiums.Cultivated and Managed Key Demand Generators at each property.Accounting Systems were given a clean bill of health by the DBPR and the FDLE investigation in 2009

See comments in Condominium Hotel Management Corporation comments.

Successfully operated 13 Hotels in 5 states. 3 hotels occupancy levels over 95 %, 8 over 90 %, 2 over 85 %Pre-opened 9 hotels in 2 years. Hired the GM and Sales Staff, Oversaw the development of the Strategic Marketing Plan. Oversaw construction from bare dirt to punch list. Prepared with GM pre-opening budget and annual budgets. Delivered 45% -55 % Gross Operating Income (Profit before Debt Service and taxes)Participated with Feasibility staff for site selection, reviewed market rate and occupancy with Smith Travel Research. the leader in hotel ADR, REVPAR and Occupancy Studies.Participated with the RI Corporate VP of Sales and Marketing feasibility study and business plan for moving RI into the Condo/Hotel business...when REITS and Investment funds dried up. Converted first Condo/Hotel into a Residence Inn. (RI sold to Marriott...Marriott was not interested in Condo/Hotels. VP and I left RI and formed our own Management Company and Condo Reservation service called Condolink and then CondoNetwork.)All hotels achieved over 90 % Perfect in all areas in Customer Service Scores and all hotels passed Q&A.Three of my GM's went on manage large hotel companies. One became VP for Studio Plus, one is the Brand Manager for Marriott. Very low turnover of GM's and Departmental Management staff.Developed Yield Management, Building PM systems, Front Desk Manuals, Payroll Cost Containment Systems that were used company wide.Increased occupancy from 45% to over 85 % as a GM in a depressed Oil Patch Oklahoma City RI. Promoted to Regional VP after 1 year.National Accounts:Hertz Rental Cars, Kerr McGee, General Motors Auto Plant, Proctor and Gamble, General Electric Airplane Engines, Toyota Motor Company, RJ Reynolds, Kroger Co, Honda Motor Company, Limited Brands.

Responsible for all financial, product, customer service aspects of this 150 unit property. Renovated and turned around a very slow "Hotel Restaurant and Bar" to the "Hottest Place in town"

Responsible for all financial, product, and service aspects of this 600 unit property. Property General Manager had multi-unit responsibilities. Learned cost cutting and containment when the bottom fell out of this oil and gas industry town.

Responsible for the efficient and profitable operation of the front office, reservations, bellstand, security, and housekeeping departments of this 550 unit hotel in a 1,200 unit complex with 30,000 square feet of convention and meeting space. AVH was the Host Hotel to some of the largest conventions in the USA...Con Expo, National Finals Rodeo, OTC Oil and Gas show, and Major Sporting Events due to its location across the street from Houston's Astrodome and 6 Flags Amusement Park.

This first hotel management job was where I learned the mechanics of Rooms, F & B, Catering and Hotel Food and Beverage purchasing from a tough hotel veteran of a 4 diamond hotel, the Hotel Monteleone, located in the heart of the French Quarter in New Orleans. I then moved to the Astro Village Hotels in Houston, Texas with my hotel mentor.

1,300 rooms and 80,000 square feet of convention and meeting space with 49 meeting rooms in the heart of the French Quarter in New Orleans. Marriott's 1st Convention Hotel. Largest Ballroom 27, 000 square feet accommodating 3600 guests seating capacity. Responsible to coordinate and oversee up to 100 mobile bars including hiring a base staff of ten and going out throughout the city and creating a rolodex of names and telephone numbers for hundreds of bartenders that are looking for extra work a few days a month. It was a challenging position at 23 years old with no Facebook, Internet, and Cell Phones and taught me how to hire good people and work with large convention groups. Went through Marriott's ID training program that was an individually development program where the trainee worked in all line positions in the Catering and Banquet and other food service areas.

Real Estate Property Management

Licensed Community Association Manager, Property Manager

Community Association Managers License CAM3356

Aa, Psychology

Activities and Societies: Tennis,

Psychology

High School Diploma, General Studies

Real Estate

American Hotel and Motel Association - Hotel Sales and Marketing