• Coached and managed 14-17 property field adjusters• Studied claim files for proper settlement, handling, estimating, and investigation• Created SharePoint community for easy access to company procedures, and training• Designed a quality assurance spreadsheet to guarantee claim accuracy• Conducted initial training for new adjusters on scoping, estimating, claim processes, letter writing, policies, and systems• Tracked claim cycle time on a monthly basis • Chaperoned field inspections to ensure proper analysis & conduct

• Train, mentor, and supervise 14 field adjusters• Authority to settle claims up to $100,000.00• Boost claim efficiency by developing uniform templates for claim documentation• Accompany field inspections to ensure proper investigation• Monitor team progress and enforce deadlines• Critique hundreds of claims for coverage accuracy, and proper settlement• Prepare and invoice all billable hours and fees to ensure payment to adjusters and firm• Maintain scores of 98% on weekly and monthly quality assurance reviews

• Accurately assessed mitigation handling on a claim-by claim basis• Interacted with program vendors within designated timeframes throughout span of mitigation• Created alignment regarding policy and procedures within unit, and across vendors for handling losses• Identified trends and shared best practices across group• Monitored mitigation estimates and final bills to ensure accuracy • Used Xacitmate software to adjust and reconcile mitigation estimates

• Maintained a title of top rated “A” adjuster • Authorized to negotiate claim settlements up to $50,000.00• Maintained 100% compliance with state and storm regulations bringing claims to settlement within 7-14 days• Settled claims precisely and timely from inception to close while maintaining a rate of 5 or more closures per day • Identified, developed, and implemented processes such as templates designed to determine coverage for Condominium/Mobile Home Unit• Actively participated in the successful training of new adjusters• Provided professional, empathetic service to customers while assisting with catastrophe related claims • Played an integral role in the total loss claim process by acting as a liaison to all impacted parties• Applied industry related experience and vast policy knowledge in determining proper coverage• Demonstrated a high level of proficiency in timely settlements of dwelling, other structures, personal property, loss assessment, public adjuster/attorney represented, water mitigation, regular business, and loss of use claims

• Processed data through Fox Pro• Provided quality control for customer relations• Built and maintained various spreadsheets• Supported human resources

• Supervised service technicians• Designed and created interior landscape architecture• Scheduled and planned routes for time and cost efficiency• Created and launched company website