Responsible for maintaining long-term relationships with, and attending to the varied IT needs of a client base of small to medium sized businessesProvided creatively designed and individually customized technology solutions to fit various clients’ needs and budgetsProvided internal support and assistance with the needs of other employees' projects and clientsDesigned, implemented and supported Windows Server based LANsImplemented and supported WANs using the VPN capabilities of Cisco/Linksys hardwareProvided remote application access solutions using Windows Terminal ServicesProvided support via telephone, remote connections and on-site service callsAssisted with Apple business clients in cross platform environmentsAssisted with incoming PC repairs and upgradesAssisted with customer service in an Apple/PC retail environment

Responsible for maintaining a UNIX / NT network consisting of 2 servers, 16 PCs and 10 VDTs in an agricultural / industrial equipment dealershipIncreased employee productivity and network stability through more efficient server usageImplemented a retail barcode solution including Symbol Spectrum24 wireless EthernetAttended JDIS Service Advisor training and provided support for computer aided diagnostics

Responsible for performing outbound network service callsResponsible for performing all incoming PC repairs and upgradesResponsible for clients using peer-to-peer Windows networkingResponsible for in-shop and telephone customer supportOther duties include system consultation, system assembly, outbound contract work, technical support, in-shop PC maintenance and third-party warranty services