Various responsibilities over 13 yrs. including:Subject matter expert for the Gartner consulting team in key areas such as Digital business transformation, multichannel business strategies, the consumerisation of retail. Also provided consultancy on the leading retail applications vendor market.Establishing and maintaining pipelines with Gartner Sales team for selected target accounts in UK and worldwide. Developing a backlog of research engagements and managing consultant resource allocation and team development.Sourcing engagements with leading retailers and deploying technology consulting services to retailers worldwide.Personally producing my own research and responding to client meetings and inquiry interactions across EMEA, NA & AP. Established on-going relations with Sales teams and near-neighbour research teams and driving Gartner's Retail team worldwide research agenda. Other responsibilities included approving and quality assurance for all research reports.ACHIEVEMENTS:• Led Gartner’s worldwide Retail research industry team to consistently outperform sales targets.• Developed worldwide Retail research team to become a recognised thought leading team, as evidenced by ‘Maverick’ research publications, thought leadership awards and working with industry bodies such as the National Retail Federation, USA.• Built a word-wide Gartner sales community of circa 250 sales executives • Commissioned and designed multi-region primary consumer research surveys which led to increased client membership. • Designed a Strategic Technology Roadmap, an innovative document.• Retail industry expert and ‘go-to’ analyst at Gartner Symposia conferences in Barcelona, Nice and Orlando (12,000 attendees). Chaired the Home Delivery World conference in London, 2016. • Represented Gartner to external media, quoted by e.g. Wall Street Journal, The Financial Times, The Times, the National Retail Federation and Retail Week as well English language papers in Asia Pacific.

PREVIOUS EMPLOYMENT: IBMGlobal Lead Consultant for Retail Industry, IBM Global Services. This involveddeveloping and delivering Industry research and thought leadership across IBM in conjunctionwith external partners such as Academia. This role also involved developing a knowledge management infrastructure to support IBM’s internal services and external community.ACHIEVEMENTS:• Established Integrated Industry Solutions that leveraged IBM software and middleware solutions with Strategic Partners\ISVs and other external agencies• Developed a knowledge management infrastructure to support IBM’s internal andexternal community (IBM Partners, Academic partnerships and Analyst companies etc.).• Launched 2,500 person Global Retail Community across IBM divisions and externalstakeholders.• Incubation and sponsorship of research initiatives across IBM e.g. core Systemsresearch.• Led by example by being personally featured in external publications and conferences to reinforce IBM’s capability in the market.

1997–2001, Principal Consultant, IBM Global ServicesDelivering consultancy to large tier 1 customers and coordinating the pre-sales andimplementation of projects, coordinating a team of business consultants, applicationconsultants and technical architects focused on IBM strategic partners as well as-in housesolutions. ACHIEVEMENTS:• Led IBM Partner relationships with the then i2, Retek (now Oracle) and SAP.• Inaugurated UK Worldwide Auctions\Exchange User Group.• Developed and deployed IBM Reverse Auction offerings.• Frequent contributor to retail supply chain thinking through conference speaking andpublications.

In this role I set up a BSc Hons degree, by securing pump-priming funding for the inception and design of the UK’s first Retail Management degree at a chartered university. As well as securing pump-priming finance from leading Retail industry business partners I designed and delivered an academic course at the University of Surrey, a well-respected UK university. Over this time I was also responsible for driving research and academic consultancy projects, the direction of academic staff and the tutoring of undergraduate and postgraduate students.ACHIEVEMENTS:• Designed, developed and tutored the first Retail BSc. degree to be offered at chartered UK University.• Design and development of distance learning course for Sears.• Established an extensive industrial liaison network for 50-60 student placements per annum.• Successful completion of publications\research\consultancy projects including: Jul. 1992,• ’Doing Retail Business in Russia'. Conception, design and delivery of a Business Seminar outlining business opportunities in the then former Soviet Union.

UK’s third largest food and non-food Retailer. Responsibilities encompassed sales ($50 millionpa) and profitability, branch administration, recruitment and staff deployment (300 staff) branchbuying and stock control.ACHIEVEMENTS:• Developed a highly successful management team.• Shrinkage losses cut from 2.5% to 1.1% of sales.• Labour turnover cut from 92% to 59% through commitment to effective communication andmanagement awareness.

Responsibilities encompassed sales and profitability, all branch administration, staffing (40),buying and stock control. ACHIEVEMENTS:• New store opening project management.• Implemented shrinkage control and merchandise layout management systems in store.• Key Resource targets achieved through commitment to administrative excellence.

Extensive experience of store openings and store management. Responsibilities includedsales and profitability, administration, and staff recruitment and deployment.ACHIEVEMENTS:• Management of top quartile store.• 60,000 sq.ft. store opening; project management, layout planning, staff recruitment and deployment.