John Day Email & Phone Number

Bedfordshire, Uk

* Introduced Trello to the team as a means to manage work in a virtual space. Identified this as a need arising from increased remote working. The team had a physical whiteboard in the office, but with increasing remote working, this was no longer practical. I migrated the whiteboard content to a Trello board and thereby encouraged smarter working. The team embraced this approach and Trello is now used for managing multiple work streams within the team.* Video content creation, including video guides for customers which have generated traffic from social media shares* User research lead for Verify pilot, working with Government Digital Service and local authorities around the country* Optimise and produce web content using Tridion* Run UTM campaigns using Google Analytics to provide insight for the organisation* Produce training videos (using Camtasia) for teams within the organisation* Specify, script and analyse usability testing (using WhatUsersDo)

Letchworth

* Providing wireframe and prototype resource to projects in an Agile environment (daily SCRUM stand ups, sprint planning sessions / estimation and retrospectives).* Working with in-house developers to produce prototypes in a collaborative manner.* Developing personas and user stories with clients.* Ran demonstrations of prototypes with clients to gather feedback for iteration.* Tools used: JIRA, Axure, Camtasia, Adobe Photoshop, Slack, Google Hangouts and Skype

Stevenage, United Kingdom

* Prototyping using Axure (passed Ax-Stream advanced training).* User (usability) testing (using Nielsen / Norman techniques and Morae).* User journey and persona development.* Project resource in Agile teams and PRINCE2 qualified.* Tools used: Axure, Trello, Adobe Photoshop, Morae Recorder and Manager.I am an advocate of user-centred design and content production and am always looking for the user experience angle in everything I work on.

Stevenage, United Kingdom

* Senior editor checking for quality and against web standards.* Copy writing for the web (F shaped reading patterns, inverted pyramid, crafting content to support good linking practices and SEO).* Supported staff using the content management system (Percussion Rhythmyx CMS).* Trained staff on using the CMS and image management using Photoshop.* Information architecture planning.* Quality assurance project (QA) of web content.* Consulted on planning of new website areas and ensuring cross-linking where required.* HTML newsletter production and managing email marketing platform.* Used Google Analytics to check performance of key words and to identify user journeys through the website.

Initially employed as a web designer within this small company, my remit changed due to staff shortage and I took on the role of IT Manager, responsible for the running of the company's file and web servers, anti-virus solution, email system and desktop technical support.Administered Windows NT servers running Microsoft Exchange, IIS and file shares.Responsible for managing the office move of IT equipment and ensuring a smooth transition of digital operations.I also liaised with external suppliers in relation to the ongoing design and maintenance of company websites and ran a full SEO project to ensure all product descriptions were keyword optimised.

User-Centred Content Design

Mobile Apps And Responsive Web Design In Axure

*How axure features relate to mobile apps and RWD *Integrating the drags, swipes and spins mobile Axure widget library into mobile apps.

User Experience: The Ultimate Guide To Usability By Userfocus, User Experience

* Red routes * Contextual inquiry * Persona development * Form design * User testing

User Interface Design Using Axure

* Essentials * Advanced