John De La Pierre Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

Pretoria, Gauteng, South Africa

> Acted as part of a Professional Services team to ensure that the customer succeeds in their objectives. As an Architect resource.> Responsible for the translation of business requirements into specific process aligned designs for the Siemens PLM Software solution based on multi product/multi industry domain knowledge and best practices in order for the Siemens PLM Software solution to deliver market leading solutions and provide value to the customer. > Acted as In line with project processes and messaging. Interacted with the customer to support the management of customer expectations and support customer adoption by leveraging the complete Siemens Delivery framework. > Provided architectural guidance and advice to Sales/PreSales pursuits and Services projects, through the complexity of solution architecture options and the long-term roadmap for the solution.

South Africa

> Business process analysis, Matched requirements, technical capability and developing a suitable solution in the PLM framework of Teamcentre and Industry 4.0> Built and configured solutions for clients. Deployed designed solutions within the Siemens PLM framework to clients.> Ensured deployed solutions meets the customer needs and requirements.

Johannesburg Area, South Africa

> Set up and Upgrading Environments. Implemented Software processes to control integration between systems. Business Intelligence Re-development> Project Management, Account Management responsibilities, Business and Systems AnalysisMaster Data scrubbing and analysis. Aligned master data with system requirements> Technical Issue investigation and resolution. Client relationship management.

> Acted as on - site assistant account manager. Initial Issue investigation and resolutionClient and System Specification gathering and writing. > Basic Reporting (Microsoft Visual Studio). MS SQL scripting, investigation, data mining, data analysis and adhoc information gathering.> On site consulting as well as Offsite consulting. Completed roll out on addendum to phase one Client relationship management.> Acted as point of contact with client and technical resources. Assisted with vendor side Project and Account management.> Project Governance Reports. Root Cause Analysis Investigation and Documentation. Research and suggestions on application on internal BPR.

Sandton

> Owned and managed relationship with customer training team. Owned and configured training environment based on customer specifications.> Gathered customer requirements and specifications for training. Consulted customer on project plan for national training roll out.> Managed all project trainers and communications between parties. Basic Training Costing and BillingTraining Project and Resource Management on Training Project. Successful National Roll out of Mobile Solution.> Various Management and User Training Nationwide.

Bryanston, Johannesburg

> Investigated User Issues. Resolved calls logged, Basic System Configuration. Trained client users on the system (Responsible for both Management and entry level Training).> Created Project Plan for National roll out

> Managed and administered Scopserv Asterisk PBX system. Setup and administration of SVN File server (including business requirements).> Managed all I.T. related projects, I.T. Infrastructure Maintenance and ManagementManagement of weekly I.T. support, General Workstation Support, Server Room MaintenanceInfrastructure Upgrade Management, Business and Systems Analysis, Formulation of User Requirements> Assisted with Bulk Fuel project on AFB Waterkloof. Trained personnel in the use of new software and procedures.> Wrote and updated IT related ISO 9001 documentation. Tested and documented all contingency plans.> Gathered, analyzed and reported on data pertaining to call center management. Conducted resource analysis in terms of call center peak times.

> Stock Procurement and Control, Stock and Administrative LogisticsSales and After Sales Service, Assembly and Testing of Computer Systems and Advertisement and Marketing

> Provided Technical Assistance to Students. Managed Software Maintenance and Hardware Maintenance, Hardware Stock and Asset Control, Logistics for Roll-out of New Facilities> Oversaw facilities Planning, Facilities Management, Administrative Student Assistance

Master Of Engineering (Meng), Technology Management

Title of final dissertation: Factors that influence the adoption of mobile technologies by manufacturing small, medium and micro.

Bachelor Of Engineering (Beng) Honors, Technology Management, Honors

Beng(Industrial Engineering), Industrial Engineering

During my studies at the University of Pretoria, for the period from 2007 to 2009, I worked part time as computer lab assistant.

Matric