John Dearing-Brisk Email & Phone Number

Multi-tasked to provide exceptional customer service, handling different customer scenarios, while still maintaining a personalized experience and value for each customer.· Learned new tools and applied them to customer's unique situations, making for a faster and more satisfactory customer experience.· Reviewed all account information while on calls to identify and match customer’s needs.· Accurately diagnosed customer accounts to provide out-of-the-box resolutions to customer issues.· Led team meetings, researching and educating fellow team members on current and upcoming promotions, creating more accurate customer resolutions.· Recruited for manual ticket pilot program to respond and successfully resolve customer issues with a one time resolution, increasing customer satisfaction and avoiding repeat calls, scoring 100 percentile in closing and resolving customer tickets

Orono, Maine, United States

Supervised team, emphasized coaching in customer service as well as motivating, mentoring, counseling, performance management, training and development.· ¨Developed activities to build and maintain a skilled, loyal and motivated team to deliver consistent quality customer service.· Led team to achieve high levels of customer satisfaction, service and performance, according to defined goals and metrics.· Managed administrative duties including timesheets, interviews, performance feedbacks, team statistics and goal setting.· Resolved customer issues when escalated to a manager level.