ServiceNow consultant responsible for managing ServiceNow projects, ensuring top quality and timely customer support while remotely coordinating requirements and tasks.

Lead 30 State and 32 Air National Guard firefighters.Provided fire protection for 34K civilian and military air operations at the Cheyenne Regional Airport.Advised leadership on mission risk, teamed with 12 external agencies, develops risk mitigation methods to boost continued military and civilian flight operations by 10%.Executed $2.9M state and federal budget, implemented appropriate cost control measures, alleviated overtime cost due to 50% manpower turnover, executed at 99.8%.Coordinated recruitment and development of 60 State and National Guard personnel to meet departmental and Air Force requirements.Lead Fire & Emergency Services inspection team member, developed exercise scenarios and evaluated response procedures to ensure continuity of operations.

Conducted evaluation and compliance monitoring to continuously enhance program management for operations, logistics, health and safety, emergency communications center, and fire prevention program elements.Implemented process improvement review to align 256 performance indicators with annual inspection requirements resulting in recapitalization of 5 major program elements.Developed analysis and monitoring tools to track 52K protective equipment items and trace 270 personnel with restriction of movement orders.Teamed with eight-member focus group to develop benchmarked pandemic operational schedule that was shared with 184 departments.Managed travel program to assist 26 personnel and process 35 travel vouchers valued at $99K, rectifying 2 delinquent accounts and 8 incorrect authorizations.

Managed 118-member training program executing $450K in funding for 54 formal courses and 45 career development course enrollments.Researched and procured training aids and equipment utilizing an $80,000 budget.Facilitated 4 interagency courses to provide 24 personnel force projection skills to support agile force deployment for Pacific Air Force missions.Joined 5 systems during training record reviews and fixed 182 documentation discrepancies in 56 training records.Requested to team with Marine Corps Forces Pacific to teach Hazardous Materials Awareness and Incident Command courses to 76 Philippine Army and Marines.Recognized as the Pacific Air Forces Fire and Emergency Services Instructor of the Year runner up and the Civil Engineer Group Senior Noncommissioned Officer of the Quarter for the first quarter.

Lead and supervised 20 military and 25 Japanese National firefighters to administer fire protection for 24,000 personnel, 106 aircraft, and 4,800 facilities.Managed $1.2 million budget for 4 fire stations to sustain a 21-vehicle fleet and equipment valued at $18M.Coordinated with 7 agencies as Incident Commander on 266 emergency responses.Governed fleet of 23 vehicles valued at $4.5M, teamed with vehicle maintenance to develop 11 corrective action plans to maximize airfield operational coverage.Developed operations process improvement for 24 programs reducing man hour demand by 760 hours per year.Recognized as the Civil Engineer Group Senior Noncommissioned Officer of the Quarter for the third quarter.Filled in as Deputy Fire Chief during incumbents’ absence.

Lead and supervised 20 military and 4 Korean National firefighters.Administer fire protection for 2,700 personnel, over 1,000 facilities, and 62 aircraft valued at $5.6B.Provided initial response for Republic of Korea civilian air terminal valued at $1.5B.Filled in as Deputy Fire Chief during incumbents’ absence.

Executed inspection activities impacting 225 Air Combat Command (ACC) Active Duty and Air National Guard (NGB) units with over 148,000 personnel.Provided the Commander ACC, NGB, and the Secretary of the Air Force insight on Fire & Emergency Services program efficiency.Streamlined Civil Engineer Division inspection process; developed trends analysis database cutting report writing time by 50 percent.Coordinated with mutual aid agencies to avert flight operations shutdown due to identified critical equipment shortfall.Briefed regional directors on Fire & Emergency Services self-inspection trends to increase organizational site picture.

Planned, scheduled, and supervised 237 classes for 4,200 Department of Defense Fire Protection Students and 30 multiservice instructors. Ensured curriculum complied with National Fire Protection Association Firefighter qualification standards.Selected for Saudi Arabia mobile training team; identified training requirements and equipment shortfalls. Developed standardized lesson plans and support materials to assist with transition from British to U.S. equipment and terminology.Section Information Assurance Officer; managed 23 computer accounts and ensured IA certification on $2.5M in IT equipment.Re-aligned 150 network security groups and coordinated with customer service to eliminate 800 trouble tickets.Recognized as the 2013 Department of Defense Fire & Emergency Services Instructor of the Year.

US Air Force Basic Military Training