Technical Skills:>Customer Relationship Management: MS Dynamics 365 CE (5 years), Salesforce CRM (5 years)>Business Solutions: MS Power Platform, MS Customer Voice, Quantum Whisper>Contract Lifecycle Management: Contracts 365, iCertis, Conga (Apttus), DocuSign, Adobe SignAccomplishments:>Managed and optimized a highly customized 450-user Dynamics 365 CE instance, leading to improved sales, support, and development efficiency.>Collaborated in the development and deployment cycle to create and test solutions, reducing errors by 25% and shortening delivery times.>Enhanced system integration by working with various departments to streamline connections with Microsoft Dynamics Finance & Operations (F&O), Jira, and Amrita (in-house development platform), leading to smoother cross-platform operations.>Coordinated Power Automate workflows to streamline complex business processes, increasing efficiency and reducing manual work.>Orchestrated a successful migration of a 550-user instance from Salesforce to Dynamics 365, overcoming significant data migration challenges and a tight timeline, resulting in $2 million in annual savings.>Managed and maintained a 125-user Contract Lifecycle Management (CLM) instance, improving the efficiency of processing sales, vendor, and NDA contracts.>Collaborated with internal teams and vendors to implement tight integrations between CE and CLM, reducing contract processing times by 30%.>Worked closely with Legal to develop and implement a robust security framework, ensuring compliance with industry standards and regulations for sensitive contract data>Automated the annual Global Customer Survey using MS Customer Voice, increasing data accuracy by 40% and enabling real-time reporting in Power BI for more informed decision-making.>Designed a post-resolution survey process for customer support that increased response rates by 30%, providing valuable insights for service enhancements.

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