John Delich Email & Phone Number

Cumming, GA, US

• Work with leadership team to create a strong vision for projects.
• Identify client needs and create custom solutions and strategies to provide all necessary components for projects and productions.
• Develop specific plans to meet client-defined timelines for multiple projects serving up to six locations.
• Collaborate and communicate with internal and external stakeholders and 15+ vendors throughout implementation process to create and produce events for an audience of 10K people per month.
• Revise project plans as necessary to accommodate elements not in the initial scope of the project.
• Use Slack to coordinate projects and share information share with team and vendors ensuring timely completion of implementation.

• Provided technical support to business customers in the United States and Canada for the installation of custom printing solutions.
• Answered phone calls from customers to ensure that systems were working properly, provide repairs as necessary and/or escalation calls.
• Coordinated with implementation team and field installation team to implement initial set up of client systems.
• Performed troubleshooting and tested system operations remotely to ensure they were in proper working order.

• LASER FORM DESIGNER (2002-2004)
• Designed forms such as parts and service forms, work orders, and accounting reports for printing and branding.
• Proofed forms for accuracy, branding, layout and text.
• Created training documentation to teach teammates how to design and proof forms.
• Developed specialized, custom accounting forms to enhance custom solutions for clients.

Bachelor Of Science - Bs, Business/Information Systems

Associate'S Degree, Business Administration And Management, General