John Dennis Email & Phone Number

As a Service Delivery Manager, I have been responsible to manage the provisioning process of Internet access, hardware procurement and managed services around the Asia Pacific Region through Expereo local partners, coordinating the end-to-end delivery process, until contracted services were fully implemented and operational.▪ Oversee the successful delivery of major enterprise and channel projects, ensuring scope, quality, timelines, and risk minimization.▪ Manage end-to-end project milestones and timely completion of key deliverables▪ Serve as the primary contact for clients, addressing service-related concerns and fostering strong relationships.• Monitor and report on service performance metrics to ensure SLA compliance▪ Resolve service delivery issues, collaborating with technical teams as needed▪ Maintain effective communication with third parties and suppliers, ensuring proper staffing and resource allocation for seamless service delivery.• Coordinate final delivery and acceptance testing, notifying stakeholders of successful outcomes.▪ Ensure timely order closure, smooth transitions to operations and finance.• Assist in identifying and implementing process improvements to enhance service quality and efficiency.

Barcelona, Catalonia, Spain

Responsibilities as Global Provisioning Manager include:▪ Manage communications between all relevant parties, including customers, end-customers and providers.▪ Work with customers to identify their requirements, priorities and needs, in order to seek provider / carrier alignment to them.▪ Provide timely updates to all relevant parties, set project plan for provisioning activities and coordinate timely execution according to it.•Participate in meetings with customers to report the progress of projects, service SLA's and any topic around existing projects and services.▪ Manage Brodynt providers and coordinate activities with customer resources whenever necessary, to deliver services and solutions.

Pasig, National Capital Region, Philippines

• Manage projects/orders from engagement to Project Completion• Responsible for the delivery of the project to time and quality requirements• Responsible for customer expectation setting• Collaborate with clients to gather information required to support different types of Projects• Validate Network Details of customer to ensure delivery of service.• Responsible in allocating Jobs to Contractors (In-house & External) in all States of Australia, sending work orders, hardware tickets and other needed documentations for Service Delivery Completion

Pasig, National Capital Region, Philippines

Bachelor Of Science - Bs, Electrical, Electronics And Communications Engineering

Activities and Societies: Academic Excellence and Leadership Awardee

Secondary

Valedictorian