John Dennis Email & Phone Number

• As a Service Delivery Manager, I have been responsible to manage the provisioning process of Internet access, hardware procurement and managed services around the Asia Pacific Region through Expereo local partners.
• Oversee the successful delivery of major enterprise and channel projects, ensuring scope, quality, timelines, and risk minimization.
• Manage end-to-end project milestones and timely completion of key deliverables
• Serve as the primary contact for clients, addressing service-related concerns and fostering strong relationships.
• Monitor and report on service performance metrics to ensure SLA compliance
• Resolve service delivery issues, collaborating with technical teams as needed

Barcelona, Catalonia, Spain

• Responsibilities as Global Provisioning Manager include:
• Manage communications between all relevant parties, including customers, end-customers and providers.
• Work with customers to identify their requirements, priorities and needs, in order to seek provider / carrier alignment to them.
• Provide timely updates to all relevant parties, set project plan for provisioning activities and coordinate timely execution according to it.
• Participate in meetings with customers to report the progress of projects, service SLA's and any topic around existing projects and services.
• Manage Brodynt providers and coordinate activities with customer resources whenever necessary, to deliver services and solutions.

Pasig, National Capital Region, Philippines

• Manage projects/orders from engagement to Project Completion
• Responsible for the delivery of the project to time and quality requirements
• Responsible for customer expectation setting
• Collaborate with clients to gather information required to support different types of Projects
• Validate Network Details of customer to ensure delivery of service.
• Responsible in allocating Jobs to Contractors (In-house & External) in all States of Australia, sending work orders, hardware tickets and other needed documentations for Service Delivery Completion

Pasig, National Capital Region, Philippines

Bachelor Of Science - Bs, Electrical, Electronics And Communications Engineering

Activities and Societies: Academic Excellence and Leadership Awardee

Secondary

Valedictorian