John Desselle Email & Phone Number

Baton Rouge

• Support of proprietary public safety software. Software includes Computer Aided Dispatch, Law Enforcement Records Management, Offender Management and Mobile NCIC.• Utilization of MS SQL Server Management for over 200 clients• ConnectWise/Screen Connect remote support of users. • Troubleshoot issues within software. Evaluation of issues to determine whether issue involves defects of software or an enhancement to software.• Several clients of PTS are Local/State/Federal Police/Fire/Jail entities, so background checks were performed for data access

Baton Rouge, Louisiana Area

➢ Resolve end-user incidents to efficiently minimize downtime, engage appropriate groups for escalated issue resolution, and manage end-user incident tickets in the Ivanti ticketing tool.➢Develop and communicate workflows, standard operating procedures (SOPs), and process documentation with field staff and internal employees.

➢ Provided employee technical support and oversaw software and hardware system updates.➢ Efficiently responded to incidents and requests related to hardware and software, focusing on first-contact resolution; updated service management ticket statuses and ensured IT logs and records complied with defined service level agreements (SLAs).

➢Supply Sergeant – 773d MP BN 2012 – September 2015 (Retired)Guarantee new soldiers have equipment needed, training schedules are distributed throughout unit and any logistical tasks are completed to ensure successful weekend drill.o Process new soldierso Battalion’s Armorero Logistical organizationo Data input➢Technical Support/Database Specialist – Joint Forces Headquarters 2009-2012o Maintenance of three MS Access Databases and creation of otherso Implement design modification to MS Access Database after resolving input from multiple managerso Suggest design modifications to databases in order to create improved office workflow and performance➢ Logistic/Supply Sergeant – Officer Candidate School 2007-2009o Optimize weekend schedule, and determine logistics to ensure smooth operation of training weekend including operation of a 44 passenger buso Inventory of all student’s equipment, issue any equipment to make up for shortages➢Activations/Deploymentso Deployment, Guantanamo Bay, Cuba – Jun 2013 – May 2014 o Hurricane Duty, Katrina, New Orleans – Aug 2005 – Oct 2005 Associated Security Clearances during each deployment

➢ Diagnosed and resolved software and hardware incidents for 4500+ computers and software systems. ➢ Led configuration efforts for 200+ statewide kiosk devices; worked in tandem with several departments to ensure solutions covered all client concerns and issues.➢ Provided desktop support for incidents initiated from Heat Software tickets, including assisting with MS Windows machine and associated peripheral deployment.➢ Maintained end-user accounts within Active Directory (AD) and SMS Systems Management Server.

➢ Performed software and hardware updates to end-user PCs, provisioned new users on Windows 2000 Server, created databases, and provided technical support for LAJ's corporate website. ➢ Conducted legal research into statewide Tobacco settlement as paralegal.