John Dethloff Email & Phone Number

Pewaukee, Wisconsin

Pewaukee, Wi

I am currently in a role that allows me to best use my lean manufacturing design skills to help launch new products, enhancing existing solutions, and improve manufacturing efficiency while maintaining the highest level of quality.

Service manager - A changing role which started as a 60% technician, 40% team lead to a full time managing role, including repair scheduling, root cause analysis, server repair, quality improvement and escalations, documentation improvement, lean initiatives, 5S, and team building exercises.

I worked as an internal customer support rep, supporting the system setup an configuration for on-boarding, transfer and off-boarding employees.I handled workstation image creation using sysprep tools for quick duplication and reimaging of workstations.

Repaired Gateway branded PCs.Worked with customers to solve hardware and software problems.Managed inventory and ordered/returned replacement parts.

Contract position to upgrade existing 1-server network to a multi server network, integrating IP phones, email servers, Pro-Law/SQL server.

Worked with customers to find specific needs and recommend a computer solution for them.Repaired broken, virus laden, or corrupt computers.Helped customers over the phone with a variety of problems ranging from simple assistance to complex troubleshooting.

Business Management, Business, Management, Marketing, And Related Support Services

Electrical Engineering

Activities and Societies: SAE micro truck race