John Devito Email & Phone Number

Parsippany, New Jersey, United States

I just started, so there isn't a lot to say, but I will highlight the fact that throughout the candidate/interview process I asked questions about the company culture, and got very good impressions from the people I dealt with. Since starting, every single interaction I have had with people throughout the company has reinforced my initial impression. I am looking forward to my future there.

United States

• Brought into Solutions group due to expertise with the company’s products and ambitious approach in addressing customer needs.• Conceived of and writing custom plugins for company's software platform.• Reviewed and overhauled defective code submissions through detailed testing and creative rework, making previously unusable items fully functional.• Work tasks became use cases in which technical learning was aggressively pursued and mastery of the applicable technologies was attained, yielding well thought out, reliable, and accurate results.

Northeast Us

• Pleased customers using the company's software through the design, creation, testing, documentation, and delivery of bespoke solutions to fulfill their needs.• Interfaced with customers regularly in order to understand their requirements, and, after counseling them as a trusted advisor, discerned the best approach to achieving the goal, and scoping the work to be done.• Capitalized on technologies like SQL, SQLite, PowerShell, and a proprietary language called SCALE (Simple Cross-Platform Agent Language for Extensibility) on a daily basis in the creation of new functionality.

Northeast Us

• Welcomed time with numerous customers in a regularly scheduled cadence designed to strengthen relationships, evaluate usage, and drive adoption of products to improve customer retention.• Masterfully performed installations, upgrades, migrations, integrations, and hotfixing, and created custom workarounds that enabled customers to use products as intended.• Facilitated customer access to cloud based data in SaaS versions of the product using RESTful APIs.• Managed support tickets, internal support, engineering escalations, and customer expectations.• Recognized SME on all company products and the "go-to" customer facing resource for all non-Windows configuration and use of the product.• Perceiving a need and proactively taking action, personally developed use cases for, designed, and created 60 Linux functionality plug-ins for the company's flagship product, which were successfully tested on 7 distros, released publicly, and are still available on the company website.

Extensive Travel

• Created positive customer relationships through personal post-sales attention to customers, providing exemplary implementation, configuration, customization, and support services.• Designed and developed custom solutions to enhance product functionality using PowerShell, Python, VBScript, T-SQL, and more, overcoming roadblocks to the use of products as desired.• Accurately identified software issue root causes, ensuring that the details were documented and fully communicated to engineering, making solid contributions to teams working toward resolution and driving improvements to affected products.• Established as SME on company products as well as the use of the company’s flagship platform on non-Windows platforms, and was requested on numerous customer calls to share related expertise.• Delivered informal knowledge transfer sessions with customers, and, at the company’s request, formal delivery of training classes that included classroom lecture delivery and proctoring of hands-on lab exercises.• In the belief that teamwork is critical to efficient operations and company growth, regularly and freely presented expertise and provided mentoring to co-workers.• Leveraged networking knowledge of DNS, firewalls, routers, TCP/IP, and how these technologies all affect network communications.

Morris Plains, New Jersey, United States

• Expertly handled the reconfiguration of a misconfigured virtualization system and successfully completed the original scope of work within the timeframe specified.• Quickly mastered a new version of Hyper-V just two days after the product was released, successfully performing P2V conversions of several servers, allowing the client to realize the decommissioning of several systems that had reached the end of service without any difficulty or need to rebuild.• Created a multi-part script to address an ADMT database issue allowing centralized profile translation and eliminating the need for desktop visits, saving time and money.ccessfully tested on 7 distros, released publicly, and are still available on the company website.

High level support and administration of Windows NT/2000/2003 Server. Mercury LoadRunner Load/Stress testing of IIS web apps. Hardware/software evaluation and recommendation. Team leadership position. Nominated for corporate quality award. Appointed to CTO's Leadership Forum.

Windows Server support, loadtesting, Hardware/software product evaluation and recommendation.

Traveled exensively in support of domain model implementation. Authored numerous scripts to automate time consuming manual tasks including but not limited to user migration and creation, group creation and population, and permissions migration (both Share and NTFS levels). Designed global Microsoft SMS infrastructure.

Windows Server support and configuration standardization. Key member of end-to-end design team for company's first homogenous Windows NT Single Master Domain network.

Supported client desktop environment.

On-site consultant at major foods corporation in Parsippany, NJ supporting Windows NT desktop rollout and Windows NT server builds. Also worked in-house as a member of a team rolling out Windows NT servers and desktops for large travel agency. Took leadership role in supervising the configuration operations and established an effective quality control process.

Leader of a team of four technicians on site at major NJ bank headquarters in Ridgefield Park, NJ. Responsible for work distribution among the team, customer relations, and inventory. Supported DOS 5.0/Windows 3.11 PCs and OS/2 2.11 servers in a Token Ring environment.

Field service of DOS and 16 bit Windows and Macintosh desktop systems. Also supported peripheral devices such as printers, modems, and AppleTalk networking devices. Covered northern and central NJ, NYC, and Connecticut.

Associates, Electronics/Computer Technology

Education record