John Devlin Email & Phone Number

OverviewI am, resourceful, fast thinking, approachable and enjoy working within a pressure environment whilst being able to adapt fully and effectively to new situations or requirements. I am a positive, flexible and motivated manager with a broad range of experience in outsourcing and retail environments. I possess exceptional leadership, technical, analytical, communication and administrative skills developed throughout my career enabling me to bring a determination and a drive to complete all tasks in a timely and effective manner.What I bring to Outsourcing-A full understanding of the fast moving and dynamic nature of the outsourcing world. Innovative thinking and an eye for continuous improvement. Recognition that agents largely dictate the level of success or failure and I recognize that engaging the agents through motivational discussions, regular one to ones and taking an interest in their working day and progression is crucial to ensuring attrition is reduced and engagement is increased. A desire to improve processes and remove obstacles to success. With strong management experience and an appreciation of the importance of, and ability to conduct, internal audits to promote positive changes.

Listed skills include Team Management, Team Leadership, Customer Service, Performance Management, and 1 others.