John Diaz Email & Phone Number

San Antonio, Texas, United States

• Training to the technicians and customer support teams • Oversees quality assurance and repairs performed by technicians • Escalates product issues to factory • Manage quality assurance reporting and documentation process • Direct logistics of scanner repairs and replacements • Maintains parts and inventory levels as dictated by orders and repairs • Provide 2nd tier customer support and diagnostics to clients • Occasional travel for out-of-state equipment setup… Show more • Training to the technicians and customer support teams • Oversees quality assurance and repairs performed by technicians • Escalates product issues to factory • Manage quality assurance reporting and documentation process • Direct logistics of scanner repairs and replacements • Maintains parts and inventory levels as dictated by orders and repairs • Provide 2nd tier customer support and diagnostics to clients • Occasional travel for out-of-state equipment setup and/or repairs Show less

• Record daily shipping files and orders • Create manifests and/ or BOL for LTL shipments • Experience with various shipping programs including UPS WorldShip, FedEx, etc. • Verify return shipments are properly matched to RMA paperwork • Support all business units with tracking information • Assist with Inventory purchasing

6508 Tri County Pkwy, Schertz, Tx 78154

• Manage quality assurance reporting and documentation process • Direct logistics of microscope repairs and replacements • Maintains parts and inventory levels as dictated by orders and repairs • Provide 2nd tier customer support and diagnostics to clients • Occasional travel for out-of-state tradeshows

11342 Ih35 North San Antonio, Tx 78233