John Dibble Email & Phone Number

Apopka, Fl, Us

Worked closely with Product Management, Software Development, Production and Technical Support teams to create and execute comprehensive test plans for company offerings (notably those developed using Microsoft .NET C#, ASP.NET Razor Pages, HTML, JavaScript, and RESTful web services). Responsible for a combination of hands-on tests and automated testing tools; 85% remote/telecommuting.• Collaborated with other team member QA Engineers, Developers and Product Managers, to test all production releases of assigned software to approval; ensuring that all software errors were identified and corrected and ensured that all documented requirements were met.• Participated in hands-on testing of Disney TRON dual-sided locker configurations and kiosk administration software/hardware/firmware, GoPod and GoPod Mobile locker configurations and kiosk administration software, SafeMark Go Identity software for mobility and locker administration, rentals and financials, MS Azure SQL reporting runbooks, and low-level keypad/lock firmware, for multiple simultaneous projects, both remotely and on-site.• Tested in conjunction with Helios Consulting project with testing of ScooterPals scooters, GPS geofencing transponder hardware/firmware/software for customer rideability and per defined requirements.• Tested, signed off and executed all scheduled go-live software release updates via automated MS Azure push scripts and retested production software to ensure successful push updates were executed during weekly sprints to US, Canada, China and Korea production sites.• Increased software testing efficiency by greater than seventy-five percent, by defining, instituting, governing, and executing new testing processes such as the core defect tracking process, new multi-tiered defect rating definition system of defects based on priority and severity, updated overall defect workflow, and backlog/production ready bug scrub processes.** More details are available in my resume upon request.

Served several organizations as an information technology consultant for Website QA, Web presence, Web design, and Quality of organizational Web representation as well as outward facing process improvements.Clients Include: o South Seminole Masonic Lodge No. 364 – March 2018 - Present o Florida’s VIP’s Inc. – March 2018 - Present o Florida Fun Shuttle – March 2018 – July 2018 o Infinity Firearms Training – March 2021 – May 2021• Project & Process Engineering involving methods and procedures, product improvement and customer relations as it relates to end user and IT infrastructure.• Served as Quality Assurance expert for existing Web sites, eCommerce data collection and processes.• Developed several Web sites for various organizations using the WordPress Web development platform and other platforms.• Maintained and verified quality of Web sites for organizational Web presence & content management, site upkeep, backup, and security improvements.• Served as Subject Matter (SME) and Quality Assurance Expert for technology, eCommerce, and Web needs.

Hanover, Md, Us

QA Lead Analyst/Engineer for KeyW, Served as part of a team of manual software testers for data forensics software product development initiatives.• Functioned as part of a diverse team-oriented environment with fellow Quality Assurance and Python Development experts• Maintained a hands-on team-based testing approach using waterfall testing methodologies while verifying and validating functionality of multiple data forensics business areas• Performed manual regression, integration and acceptance level testing with day-in-the-life scenarios of multiple business areas• Successfully verified software and hardware functionality for multiple versions of the STRIKE data forensics platform system • Created, maintained and ran functional test cases on STRIKE platform across diverse media types, data types and all Windows and Linux based operating system types and versions• Promoted and affected positive application/hardware platform change and software application lifecycle support growth by discovering and documenting application and platform defects• Performed positive, negative, boundary and end-to-end exploratory testing of software and hardware platforms• Served as Team Mentor for junior personnel on the QA team through multiple project iteration cycles

Us

QA Lead Analyst / Engineer for AAA National, Served as part of a team of agile software testers for software product development initiatives with manual testing.• Maintained a hands-on team-based testing approach using agile scrum methodologies while verifying/validating functionality of multiple business areas.• Functioned as part of a diverse team environment with fellow Quality Assurance and Development experts.• Created and maintained functional test cases and scripts in IBM Rational Quality Manager - Jazz for the purposes of functional automation testing initiatives.• Successfully verified software functionality and Web content for the AAA D3 Call Center Suite for multiple continuous integration version releases simultaneously, which included Call Receiving, Call Dispatch, SPP Dispatch, Admin, Carving, Back Office/CPMS, and In Truck Ultra mobile modules.• Performed positive, negative and boundary testing/data validation in multiple areas of Web-based applications.• Affected positive application change improvements by creating, maintaining and verifying detail-oriented product defects using Atlassian Jira.• Created, maintained, and performed test processes twice weekly for software build smoke tests and build acceptance regression for sprint finalization.• Performed application data comparative analysis with advanced SQL queries, using Oracle SQL Developer.• Maintained team collaboration, documentation, and environment connectivity using Atlassian Confluence.• Actively participated in daily scrum, burn-down discussions, and planning meetings for bi-weekly sprints.• Served as Team Mentor for multiple junior personnel on the QA team through multiple project iteration cycles.

Orlando, Florida, Us

Senior QA Analyst / Engineer for Florida Virtual School, served as part of a team of agile software testers for product development initiatives with manual testing, automated testing, and documentation of quality assurance objects (Remote / Telecommute – 98%).• Maintained a hands-on team-based testing approach using agile methodologies while verifying/validating functionality of multiple business areas.• Successfully verified software functionality, Web content, created test cases in TestRail, and opened new detailed defects in ServiceNow.• Served as Team Mentor for multiple junior personnel on the QA team through multiple project iteration cycles.• Accomplished simultaneous on-time agile based testing assignments and continuous delivery goals in multiple functional business areas.• Performed Continuous Delivery of multiple business areas in the educational space using Postman and Swagger.• Performed positive, negative and boundary testing/data validation in multiple areas of Web-based applications.• Analysis and gathering of business and functional requirements to capture them into test plans and test cases ensuring full functional requirements coverage.• Executed multiple data driven test iterations for Salesforce integration project and Salesforce command line console application.• Executed of Selenium WebDriver test cases for the purpose of discovering, documenting, and providing resolution direction for functional defects/issues during regression test and smoke test iterations.• Accomplished active data driven testing in multiple environments by creating and running complex SQL queries with MS SQL Server Management Studio.

New York, Ny, Us

SQA Senior / Lead Engineer for DTCC’s EQA department, I functioned as part of a team of twelve as a lead over up to seven other engineers that were distributed between Tampa and Dallas.• Maintained a hands-on testing approach while verifying and validating functionality of multiple business areas.• Successfully verified software functionality, created test cases and test sets in ALM, and created discovered defects in Jira.• Served as Team Senior / Lead / Mentor for multiple junior personnel on the Validation team through multiple project iteration cycles who were distributed in both Florida and Texas.• Coordinated testing assignments for junior personnel in multiple functional business areas.• Manipulated and utilized XML, FpML, and CSV input data values for positive, negative and boundary testing/data validation.• Analysis and gathering of business and functional requirements to capture and link them in ALM to test cases ensuring full functional requirements coverage.• Creation and linking of functional business scenarios in ALM with linked coverage to business/functional requirements and test cases.• Creation and execution of ALM test sets for the purpose of discovering, documenting, and providing resolution direction for functional defects / issues.• Active testing in UNIX environments in conjunction with Oracle Databases running complex Queries with Toad.

St. Petersburg, Fl, Us

QA Manager for Abila’s Research and Development (R&D) department, simultaneously managing quality assurance for four distinct products, and fourteen individual QA projects, including upgrades, service packs, and hot fixes.• Analysis of and modifications to existing QA processes, including on-the-fly process enhancements to maximize efficiencies and meet product and customer requirements.• Coordinated a distributed team which included both nationally and internationally based teams to proactively meet deadlines for multiple projects completed on time and within budget.• Implemented process improvement and project successes resulting in QA maturity, an immediate increase in QA testing efficiencies, improved final product, and increased team morale and standing.• Developed end-to-end QA strategies and processes for break/fix testing and bug fix testing, resulting in enhanced performance and user experience.• Implemented agile methodologies for automated and manual testing efforts using the Microsoft Team Foundation Suite (TFS) for the agile / scrum process and NetSuite for defect tracking.• Coordinated load / performance testing efforts using Microsoft VS/TFS from test case creation to performance test script creation and execution.• Maintained active participation in management round tables to ensure coordination of assigned efforts between all departments and divisions, and to exchange ideas for product improvements throughout the software lifecycle.• Served as the liaison between R&D and Technical Support to ensure all aspects of product development and customer / consumer satisfaction were addressed throughout the product upgrade lifecycle.• Managed multiple projects for four products while meeting deadlines.• Assisted in annual budget process and departmental planning efforts.• Successfully launched upgrades for multiple product lines.• Conducted employee performance team reviews and discussions for effective career development / professional planning.

Winter Park, Florida, Us

QA Manager for Bonnier Corporation’s Digital Media Web space, managing multiple digital media site projects for major Web site brands such as Popular Science, Saveur, Field and Stream, Outdoor Life, and others. • Performed analysis and modifications to existing QA processes including requirements/test case management processes, pass fail metrics/tracking, and QA maturity improvement development resulting in an immediate 25% to 30% increase in QA testing efficiencies, improved final product, and increased team morale, employee engagement, and standing.• Coordinated an internationally based team and led multiple testing efforts for full Web site and Web responsive mobile applications upgrading, resulting in enhanced product and performance for more than 50 Web and mobile based sites.• Coordinated local and international resources and led testing efforts for Web site cloud migration to the new Amazon Web hosting locations; enhanced processes and team coordination resulted in the successful migration of more than 40 brands and sites.• Analyzed existing testing tools against QA needs and corporate goals, identified the appropriate tools needed to achieve the identified objectives, and negotiated with vendors to purchase the necessary tools under budget and within specified timeframes.• Developed end-to-end QA strategies and processes for content management, break/fix testing, bug fix testing, and Special Page testing such as e-commerce pages, resulting in enhanced performance and user experience, and the implementation of enhancements to the pages.• Implemented waterfall and agile methodologies for automated load/performance and manual testing efforts.• Performed load/performance testing with various tools, including LoadRunner, Visual Studio, and Siege, performing test case and script creation, script execution, and analyzed results delivery.• Performed and coordinated defect tracking in Mantis and Atlassian Jira, with project collaboration in Confluence.

St. Louis, Mo, Us

Held role as quality assurance solution consultant/tester for internal Express Scripts back-end product offerings.

Held role as Assistant Architect for CIBER’s QA consulting practice, on an enterprise level rollout project for a major client in the insurance industry. • Met with client project stakeholders as part of a discovery process of existing quality assurance processes and components in use• Examined existing client QA infrastructure and made recommendations for stronger and more efficient processes • Documented quality process improvements in areas such as functional and performance testing automation, environmental risk management, defect tracking, test iteration management, and core certified best practices• Identified quality assurance metrics to be captured and associated process requirements, which utilizes timing, deliverables, and documentation requirements• Worked closely with client, project management, development, and QA teams for on-time delivery of process documentation• Delivered process improvement recommendations for present and future product implementations

Maitland, Fl, Us

Held role as quality assurance solution development consultant for a major finance product rollout in an agile / scrum environment. • Worked closely with customers, project management, development, and QA teams for on-time product delivery.• Created new matrices for multiple business areas tracking business requirements and test cases; created a summary sheet to capture multiple charted testing metrics.• Renumbered all test requirements in the matrices with correlating numbered test cases for ease of tracking.• Created test cases and executed automated functional and performance test scripts for multiple business areas.• Reported and analyzed test results for load / performance test automation, functional test automation, and manual testing efforts.• Created new processes for testing SQL data import files with multiple pass and failure conditions.• Integration and ad-hoc / sanity testing of multiple business areas for multiple versions of Internet Explorer.• Discovered and documented numerous defects / bugs.• Organized and prioritized all open defects / bugs for confidence level and go live determination.• Delivered process improvement recommendations for present and future product implementations.

Orlando, Florida, Us

Held role as the QA Manager. Developed and managed multi-functional teams with multi-departmental representation. Created, implemented corporate-wide quality governance methodologies from the ground up, and served as administrator and trainer for all quality tools and environments. I implemented QA processes into existing MIS information systems to improve end-user experience and corporate credibility, introduced and implemented HP ALM, HP LoadRunner load/performance and functional automation testing tools, methodologies, and strategies for business requirements test efforts including mainframe conversion and cloud infrastructure efforts; heavy SAP, Focus with HR, FI, MM, SRM, BI, and Solution Manager.• Created an autonomous teamwork-based QA department with methodologies and processes from the ground up.• Developed internal QA governance methodologies, tools, reports, standard operating procedures, and processes, including Agile / SCRUM processes to increase QA visibility and End User product readiness within the organization.• Mapped SAP business process flows and utilized use cases to raise organizational QA policy awareness and maturity.• Implemented Lean Agile/Scrum efforts, Customer Service focused processes and relationship development.• Developed and managed staff management resource schedules to ensure QA test deadlines.• Managed the day-to-day operations of the QA department including internal policies, contract negotiation management, and integrated efforts with enterprise level PMO projects for SAP and Student Systems Projects.• Created internal defect tracking / incident management and change management mechanisms to provide status transparency and quantify QA activities.• Developed internal and external executive-level relationships to streamline the QA implementation process and fostered effective and professional inter-departmental team based on customer relationship management.** More details available upon request.

Santa Clara, California, Us

Dual roles held in QA and software development, with an emphasis on developing QA processes based on the software development lifecycle. Designed and maintained multiple lab environments using backup devices, created processes, test methodologies and cases, and a multi-departmental team for a previously untested product. • Designed, implemented, and performed test case matrices for enterprise software releases, features, and performance on third party platforms and operating systems utilizing virtualization technologies.• Created test plans for products focused on end-user satisfaction and customer usability which resulted in modifications to the product which increased end-user satisfaction and product sales.• Redesigned and enhanced the product functionality and the GUI with development engineers.• Authored and implemented a repair plan for multiple defects found in the products.• Developed inter-departmental communications programs that increased efficiency and enhanced product quality.• Created specialized management packs for commercial software products and test tools for QA.• Collaborated with internal and external clients to create product specifications documents such as Functional Design Summary (FDS) and Functional Design Document (FDD) documentation.• Utilized defect creation and defect tracking statistics to isolate problem areas.• Performed load/performance automation on multiple business areas.• Developed and delivered in-depth coaching / training programs and presentations for engineering, networking, executive, corporate, sales, and technical support personnel.

Dual roles held as the QA Lead and QA engineer for multiple mortgage software products. Developed and performed execution of manual and automated software performance and functional test cases using Rational automation tools. Developed and implemented communications protocols for the engineering team and senior management. Created and implemented software testing plans, and custom automated performance test scripts using the Rational Robot Test Suite and SQL Database.• Identified, troubleshot, and repaired bugs in test automation scripts on a code level.• Created test cases and executed automated performance and functional test scripts for multiple business areas.• Developed and implemented customized test plans for regression, load, GUI, and stress testing.• Created and performed test result analysis.• Implemented customized issue resolution plans based on trends in test results.• Implemented and maintained ISO 9000 and HIPAA Compliance standards.• Authored ISO 9000 product and project test documentation.• Wrote software documentation for internal and external use.

DIBBLE ENTERPRISES, Casselberry, FLVice President, Co-Owner and EntrepreneurResponsible for the day-to day management and administration of the company, and quality assurance for corporate and private clientele

DISTRIBUTED PROCESSING TECHNOLOGY (DPT), Maitland, FLProduct Verification Quality AnalystPrimary responsibilities revolved around the successful testing and certification of DPT-specific hardware and software in relation to their capabilities with third-party systems and products

BANCTEC AT LOCKHEED MARTIN WITH SYSTEM ONE, Orlando, FLComputer Systems Technician and Customer Support EngineerResponsible for the installation, testing and maintenance of IT systems throughout the Lockheed Martin organization.

Washington, Dc, Us

UNITED STATES NAVY, Norfolk, VA Avionics Technician – Gulf War VeteranServed in the United States Navy at Helicopter Combat Support Squadron Six, Naval Air Station Norfolk, receiving honorable discharge on the thirty-first day of January 1992. Held security clearance Secret (currently inactive).