John Dick Email & Phone Number

Extensive experience in change management. Practical implementation of new technology Passionate about customer care, staff development and embracing increased opportunities provided by new technology.Enthusiastic in working with organisations to help them achieve their business objectives, seize new opportunities, develop customer care programmes and improve their agility for an ever-changing industry.Extensive international experience in the business travel industry, working with teams in all areas of the business and from all levels of management including board level. Over 25 years experience in change management, delivering major projects on time and within budget. Including ground breaking developments in implementing new processes and technology.Over 40 years experience in developing staff at all levels and the successful development of and implementation of new technology.Outstanding long-term, relationships with international partners and able to facilitate introductions and exchange and development programmes

East Kilbride

Board member, reporting directly to the CEOResponsible for operational offline network Business Travel of ClarityResponsible for ClarityTwentyFour out of hours service Responsible for Conference and Events Division.Responsible for several specialist areas such as Clarity Concierge, Clarity Hub.Created customer care GEM programmeResponsible for Future Leader training programme and Future Manager training programme and the Clarity Academy.Responsible for maintaining operational and customer management relationship with key Radius and other international bi-lateral partners.Responsible for the project and team for the development of award winning ClarityOne desk top system and online version. Working closely with our development partners to shape content and functionality.

Chertsey

Chertsey And East Kilbride

Deutsch Als Fremd Sprache Zertifikat, German

Certificate Of Training Practice, Training