John Dicken Email & Phone Number

England, United Kingdom

London, Gb

Looking to gain wider sector experience I joined Kantar, the worlds leading data, insights and consulting company, initially as the Head of HR Service Delivery for UK and Ireland, but soon expanding my role to cover the development of the HR Service Delivery Function across the EMEA region, before taking on the global lead role. Covering over 70 countries and 20000 employees through a network of regional Hubs, providing HR, Benefits and Payroll services. My significant contributions include: ► Member of the Global People Operations Leadership team responsible for the development and implementation of the global people operations strategy ► Guiding the design and implementation of a new global service model driving over $2m operational efficiencies ► Enhancing service delivery through the application of customer design thinking approaches, underpinned by the application and development of new technology including ServiceNow, Workday and new payroll and benefits systems.► HR sponsor and part of Kantar’s Research Technology Centre driving the exploration and development of AI technology (M365 Copilot) and its future application across the function ► Taking a data led approach to service performance and business data quality improvement, developing key metrics, dashboards and data sets to provide insight and inform decision. ► Represent Global HRSD as senior service and process owner on global business change initiatives: Restructures, acquisitions, global reward initiatives, global payroll strategy and continual HR Service development programmes.

London, Gb

London, Gb

Review and improvement of the HR operational service function including functional, process and system review, stakeholder and customer engagement and development and implementation of appropriate improvement action plan

Birmingham, West Midlands, Gb

Ready for a new set of challenges, I joined The University of Birmingham's Human Resources Team where I provided strategic leadership in the planning and delivery of human resource services to the university's 7,500 staff members and 4,000 temporary workers. I was accountable for the transformation of the HR service to a new shared service model, allocation and management of the £900k budget across recruitment efforts, HR operational delivery, systems development and training programmes and initiatives.My significant contributions include:► Guiding the design and implementation of a new HR service model, involving University-wide consolation, recruitment and development of a new service team (42 staff), development of new systems and processes and delivery of agreed service targets and standards ► Planning and execution of system projects including ServiceNow, Web Development, SharePoint Document Control Centre► Senior HR process owner of the Oracle Cloud Change Programme providing subject matter and technical expertise throughout the full project life cycle including, full end to end business process redesign, development of a detailed impact assessment and plans for supporting HR and organisational change and development of the university-wide training strategy. Identification of areas for improvement in the different HR processes, and detailing feasible and effective action plans including the development of new process and guidance materials for managers, staff as well as the HR function► Successful recruitment of over 1,800 staff members annually (academic professionals and support staff at all levels)► Securing HR transactional and advisory service delivery, corresponding to over 3000 calls and emails each month. ► Taking the lead on the HR strand for the University GDPR Compliance Project, making sure that all systems and processes meet legal requirements and risk are managed

Nottingham, Gb

After a couple of years supporting the British Transport Police, I accepted an offer from The University of Nottingham to lead the development of the University's HR operational service, systems and special projects. I planned and executed university projects geared towards organisational improvement while overseeing key HR functions including policy and project implementation, payroll and benefits, recruitment, shared services, equality and diversity, and HR management information and systems.My significant contributions include:► Leading consultation sessions with management and networks, as well as negotiations efforts with trade unions. ► Assessment and communication of policies and procedures pertaining to all aspects of human resources. ► Spearheading improved policies to foster university-wide productivity and process efficiency as well as system developments aiding HR business intelligence and reporting,► Establishment of academic performance metrics covering research, teaching and work load allocation and enabling academic talent management,► Initiation of staff engagement initiatives through staff survey’s and consultation activity to gather and analyse data and predict key outcomes of change management themes and interventions.► Participating in various University Steering Boards including Business Information Steering Board, University Equality and Diversity (E&D) Steering Committee, Project and Programme Management Development Group, Research Excellence Framework (REF) Operations Group and The University’s Pay Negotiation Team

In 2008, I took on the challenge of leading the development of a new HR Business Centre at the British Transport Police. I governed the overall delivery process of first line HR transactional support, advice, case management and corporate recruitment functions to 4,800 police officers and staff across the UK. This job called for stakeholder engagement, planning for organisational change, resource identification and recruitment, training and development of the new team as well as implementation of the go live phase.My significant contributions include:► Design, support and delivery of the HR service model in the most cost effective way► Utilisation of lean tools to develop and support the delivery of the HR service model while maintaining cost efficiency.► Refinement of the HR business system (Oracle), implementation of CRM systems across HR and evaluation of potential future system enabled opportunities (e-recruitment WCN)► Recruitment of over 150 personnel each month. (Police officers and support staff) ► Ensuring HR transactional service delivery, corresponding to over 3,500 calls and emails each month. ► Development and maintenance of the service centre interface for the end user including web portal, document structure and guidance.► Ownership of continuous operational improvement through sustained LEAN improvement methodology.

► Managed the £2.6 Million HR budget.► Reduced HR functional cost by 50% through the implementation of a new integrated payroll system (SAP) and outsourced solution.► Developed and implemented the HR Business Partner / shared service model, including consultation and ‘selling’ the concept to senior managers in the business, end to end process review, implementation of HR CRM systems and supporting the development of integrated people plans within local management planning processes. ► Designed and deployed the HR intranet site enabling self-help and improved access to HR policy, process and practice.► Led the HR aspects of the FSS transformation programme, acting as Senior HR Business Partner to the Executive during a period of significant business change, downsizing and commercialisation.► Directed the pay, reward and benefits strand of the business transformation, to deliver T+C’s better suited to a commercial business► Successful implementation of the HR aspects of SAP e-procurement (technical and change management) that enabled improvement to business processes.► Commissioned to review management practices and capabilities in response to the FSS biggest customer (MPS) decision to initiate a competitive tendering process for forensic services (£40 Million revenue).

► Integral part of the change management team leading communications and business readiness ► Business lead for the development of the training strategy for the delivery of the end user training for over 2000 staff, covering end to end forensic supply chain, HR, finance and business development functionality

► Led the training strand of the £1.9 million programme to increase the use of forensic DNA resulting in an Increase of success rates of 15%, generated savings of over £1,000,000/annum and enabling a capacity increase from 6,000 samples to 45,000/month. ► Managed an expanding training team of up to 45 staff members, across 6 FSS sites to support the £1.9 million programme automating the world’s first automated DNA production line. Scoped and delivered customer specific technical training and consultancy for overseas clients including: Kuwait, New Zealand, Poland, Paraguay and Abu Dhabi.► Embedded DNA reporting capability across the national forensic reporting officer population (over 500 senior scientist) including complex DNA mixture analysis and interpretation► Set up DNA analytical laboratories including recruitment and training of new staff across the national laboratory network (London, Huntingdon, Wetherby)► One of the first 3 Scientists recruited to support the set up and delivery of the worlds first National DNA Database