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Splunk Enterprise AdminSecurity +A+ CertificationNetwork+ Certification MCSA 2000ECMp VMWareVMWare ViewESX Microsoft Hyper VDell CertifiedMicrosoft Windows 7Microsoft Windows Server 2008R2, Hp Printers/MFP'sWindows Server 12Windows 8Citrix Xenapp 6.5Citrix Presentation ServerStingray Traffic ManagerCheckpoint Firewall configuration\Policy deploymentJuniper NSM Firewall configuration\Policy deploymentMcAfee EPO
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Security Operations Center AnalystHurricane Labs Aug 2017 - PresentBeachwood, Ohio, Us -
Splunk/Big Data Security AdministratorHurricane Labs Apr 2017 - PresentBeachwood, Ohio, Us
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Network Security EngineerHurricane Labs Oct 2015 - PresentBeachwood, Ohio, Us
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Network & Security Administrator Global Cloud ServicesHyland Software Apr 2013 - Sep 2015Westlake, Oh, UsSafeguarding the security, integrity and confidentiality of all customer data. Maintaining the availability of the Hyland Global Cloud hosted services. Proactively monitor the health and security of the network and related components. Regularly report on the health and status of the network and related components. Participate in maintenance windows, including those that fall outside of normal business hours. Provide expert support for customer network issuesResponsibilities:• Stingray Traffic Manager• SSL Certificate Monitoring / Management • Network/Security Monitoring Administration (Hostmonitor)• IP Address Allocation/Management• Speedtest Server • DR configuration• Proxy Administration (Astaro Security Gateway)• Checkpoint and Juniper NSM Firewall configuration and policy deployment• McAfee EPO Antivirus and endpoint configuration and deployment• Citrix Xenapp 6.5 configuration and deployment -
Qa Infrastructure AdministratorHyland Software Jan 2012 - Apr 2013Westlake, Oh, UsQuality Assurance Infrastructure Administrator works with employees in the technical departments at Hyland Software to create intelligent solutions that deliver the resources needed for testing. We serve as a technical knowledge center for infrastructure solutions and assist with replicating customer environments.Manage and track the usage of the QA Servers, PCs, Virtual Machines, and all other equipment used for testing, development, and customer support in the QA Testing LabMaintain and manage Microsoft Security Patch testing process, including overseeing advanced delivery of patches to QA, and publishing of patch information and testing results to partnersMonitor, troubleshoot, and resolve issues with QA equipment in a timely fashion, including during non-business hoursSet up test environments requested by technical staff at Hyland Software, including working as part of a cross-functional customer response team to restore and create customer environments as needed for issue resolutionAssist with any customer issues escalated by Technical Support, QA and DevelopmentCreate and run test plans, test cases, and reference documentation for assigned OnBase® modulesStay current on technologies that impact the OnBase® product suite and work with the QA Infrastructure Engineer to analyze and produce training and reference materialsAttend industry conferences and training, and transfer knowledge to others on the teamCoordinate all technology related needs for QA testing events, such as Buck-a-Bugs
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Is Support SpecialistHyland Software Nov 2009 - Jan 2012Westlake, Oh, UsThe Support Specialist is the primary point of contact for all employee requests. Support Specialists provide excellent customer service with outstanding communication while maintaining a strong work ethic. Responsibilities include providing hardware/software installation, configuration, and support while maintaining all systems that data is tracked such as asset management, license tracking, physical hardware inventory, as well as active directory. Maintaining a complete and accurate documentation of all work orders, spare part inventories, and other reports as necessary.Laptops, Desktops, and Workstations - tracking, installation, repair and troubleshooting.Field internal employee requests (hardware and software troubleshooting and installation).Maintain and keep integrity of Asset and License Tracker, Active Directory and Work Orders.Vendor warranty repair of desktops, workstations and laptops.Documentation - knowledgebase\sharing.Scanner, Projector, and Printer - tracking, installation, repair and troubleshooting.Act as an internal resource for the Information System Department by increasing the knowledge of the department based on your area(s) of expertise.Perform job requirements on a daily basis with a high level of autonomy.
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Technical Support AnalystScholastic Book Fairs Sep 2002 - Oct 2009New York, Ny, UsRegional Technical Support Analyst• Manage all hardware and software installs, upgrades and maintenance on all end user systems. Also responsible for maintaining local area networks to ensure maximum efficiency and up-time. • Monitor systems for all potential problems and failure points while offering swift resolution.• Responsible for maintaining a current hardware and software inventory list. Log help desk tickets using Remedy software to ensure prompt resolution of issues and to create an extensive virtual knowledge base.• Compose troubleshooting and support policies and procedures governing corporate security, email and Internet usage, access control, and incident response to field and sales users.• Mentor other support analysts with varying degrees of technical experience new to the company. Provide guidance to new analysts on system installation, configuration and company best practices. Provide knowledge bases and documentation to new analysts to ensure they are providing exceptional support to end users.• Support Scholastic’s POS implementation using verifone credit card machines, software conversion and uploading crucial sales data. • Install, configure, and maintain production hardware and software, barcode scanners, dot matrix, network printers, access points and WiFi security. MAC address filtering and quarterly encryption key changes.• Demonstrate exceptional team leadership during corporate rollouts and initiatives. Project leadership during numerous software conversions, PeopleSoft and WMS software implementations.
John Diez Skills
John Diez Education Details
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Brunswick High SchoolHigh School/Secondary Diploma Programs -
Cuyahoga Community CollegeIt
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Masterpro Computer Training CtrIt
Frequently Asked Questions about John Diez
What company does John Diez work for?
John Diez works for Hurricane Labs
What is John Diez's role at the current company?
John Diez's current role is SOC analyst.
What is John Diez's email address?
John Diez's email address is jo****@****ase.com
What is John Diez's direct phone number?
John Diez's direct phone number is +121631*****
What schools did John Diez attend?
John Diez attended Brunswick High School, Cuyahoga Community College, Masterpro Computer Training Ctr.
What are some of John Diez's interests?
John Diez has interest in Working Out, New Technology, Children, Fly Fishing, Environment, Reading, Science And Technology, Golf, Health.
What skills is John Diez known for?
John Diez has skills like Windows Server, Servers, Active Directory, Troubleshooting, Technical Support, Windows 7, Vmware, Network Administration, Networking, Sharepoint, Cloud Computing, Disaster Recovery.
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