Key responsibilities and achievements• Lead Senior Analyst in implementing and supporting Concur Travel & Expense company-wide for 15,000 UK Employees, including creating User Journeys and Guides, and User Acceptance Testing.• Lean Value Analysis Work Stream Lead for Finance Shared Services, including interviewing employees individually and in groups around the UK to complete a Task and Service review.• Lead Analyst for knowledge transfer and ongoing support of SAP Master Data changes into my team, including GL, Profit Centre and Hierarchy maintenance in ECC6 and BCS.• Elected as Personal Contract Holder representative for Finance Shared Services.• Coordinating SAP Interface and New Company Code User Acceptance Testing.• Leading roadshows at various offices and power stations around the UK.• SAP/Concur Interface and Financial Posting maintenance.• Chairing Competent Body meetings, bringing together multiple Business Units in order to debate and approve SAP changes.

• Providing spares and rotables support to a worldwide customer base of aircraft operators.• Processing loans, exchanges, credits, debits, returns and back-order reports.• Close liaison with purchasing, commercial, engineering and warehousing functions.• This post required excellent business and commercial awareness and a high degree of accuracy and flexibility in approach.

• Compiling and processing reports and collating statistical information in the areas of error management and customer satisfaction.• Working closely with the Service Quality and Complaints Departments to resolve issues and complaints.• In this role I was able to build a strong working relationship with my colleagues, both internally and within National Australia Group.

• Tracking, monitoring and reporting on the progress of shipments between Germany and the UK, and producing sales reports via SAP and Excel, etc.