John Dimond Email & Phone Number

Sf Bay Area

Supported SF Bay area Large Enterprise (LE) accounts as an OSE. Delivered Dell Product and Technology roadmaps, while providing Dell product and solution planning, design, evaluation, setup and testing of POC’s, as well as project consultation. Facilitated technical decisions made by the customer, using relationship development at multiple levels of technical influence. Provided business intelligence in order to assist account team in better serving the customers. Identified Dell Enterprise… Show more Supported SF Bay area Large Enterprise (LE) accounts as an OSE. Delivered Dell Product and Technology roadmaps, while providing Dell product and solution planning, design, evaluation, setup and testing of POC’s, as well as project consultation. Facilitated technical decisions made by the customer, using relationship development at multiple levels of technical influence. Provided business intelligence in order to assist account team in better serving the customers. Identified Dell Enterprise, Storage, Network, and Client products and services, acquisition and/or development sales opportunities within the customer account while advancing the opportunity to close. Actively participated in key organization sales initiatives. Proactively managed customer technical escalation issues. Handled unfavorable technical situations at the customers’ sites to make their experience improved to a positive. Leveraged key partner relationships within the region to effectively sell Dell product solutions. Performed OpenManage Demonstration. Assisted customers to implement and integrate Dell solutions. Coordinated Dell end of life product transitions. Provided technical product coordination. Assisted customer with image development and product management. Implemented Dell software, hardware, and other solutions. Assisted IT staff with plans for migration to new operating systems. Performed Dell product solutions knowledge transfers. Assisted customer with Dell technology changes. Show less

Duties requiring a variety of strong computing and networking skills including: Lead (level 3) Technical support for all Windows (2003, 2000, NT, XP and Vista) / Intel systems, management of multiple domain Microsoft Windows 2003 Active Directory, Server patch management, Windows NT network account administration, GPO's, DHCP, DNS WINS, backups and restores. Managed EMC SAN, Dell NAS. VMWare ESX server, McAfee enterprise virus protection management (ePolicy Orchestrator), Virus Scan… Show more Duties requiring a variety of strong computing and networking skills including: Lead (level 3) Technical support for all Windows (2003, 2000, NT, XP and Vista) / Intel systems, management of multiple domain Microsoft Windows 2003 Active Directory, Server patch management, Windows NT network account administration, GPO's, DHCP, DNS WINS, backups and restores. Managed EMC SAN, Dell NAS. VMWare ESX server, McAfee enterprise virus protection management (ePolicy Orchestrator), Virus Scan, configuration, installation; and scheduling of new/improved applications and upgrades to operating systems, as well as specialized servers in support of business processing requirements, coordination of application and hardware vendors. Acted as the project manager, lead engineer and lead technician for a multiple Windows NT 4.0 domains to Windows 2003 Active directory migration. Support the implementation of software/hardware upgrades and system installs, maintain established IT policies, procedures and Service Level Agreements (SLA). Create and maintain a schedule of system backups and database archive operations to ensure data/media recoverability through proper administration of offsite storage and retrieval services. Identify system problems and processes tracking/reporting of maintenance, and fine tune systems to achieve optimum levels of performance. Ensure server data integrity by evaluating and managing the appropriate software/hardware solutions. Ensure the systems compliance with requirements through the implementation, auditing, and adherence to policies, procedures and security standards. Show less

Install, maintain, and monitor server hardware/software used for MS Exchange server, (E-Mail, E-Forms, Public Folders, etc.) Primary responsibility for security and performance tuning. Work in a team environment with Network Administrator and Data Communications Specialists to develop and maintain standards, documentation, and management reports. Works as an assistant to the Internet Administrator. Function as Information Services Technical liaison with the County. Design and propose system… Show more Install, maintain, and monitor server hardware/software used for MS Exchange server, (E-Mail, E-Forms, Public Folders, etc.) Primary responsibility for security and performance tuning. Work in a team environment with Network Administrator and Data Communications Specialists to develop and maintain standards, documentation, and management reports. Works as an assistant to the Internet Administrator. Function as Information Services Technical liaison with the County. Design and propose system changes. System backups and disaster recovery. Research and implement system updates and upgrades. Prepare cost benefit analysis. Coordinate problem resolution and equipment repairs. Ensure compliance with ACS methodologies, standards and procedures, business practices, and contract requirements. Provide recommendations for changes as appropriate to meet County requirements. Show less

Supervised a 15-person technical staff supporting nearly 3,000 end users in Solano County. Responsible for the day-to-day care of the customer, to include: interpreting and clarifying daily work activities to fulfill contract requirements, ensuring acceptable response times for all Service Requests and Change Requests, meeting with users to analyze technology needs and recommend new or improved systems. Defined and documented technical procedures. Interviewed, hired, and trained temporary… Show more Supervised a 15-person technical staff supporting nearly 3,000 end users in Solano County. Responsible for the day-to-day care of the customer, to include: interpreting and clarifying daily work activities to fulfill contract requirements, ensuring acceptable response times for all Service Requests and Change Requests, meeting with users to analyze technology needs and recommend new or improved systems. Defined and documented technical procedures. Interviewed, hired, and trained temporary staff to orchestrate the installation of new equipment throughout the County. Show less

Diagnosed problems and completed repairs to client desktops, servers, and printers. Specified and ordered equipment and parts for computer maintenance and installation. Coordinated timely distribution of critical parts to repair sites. Trained and supervised other technicians..

Served as an expert on new computer products. Developed a reputation for excellent customer service by listening to customers likes/dislikes and making appropriate suggestions for hardware and software. Managed showroom display set-up and presentation. Coordinated and scheduled computer service and maintenance.

Performed a wide variety of general maintenance, inspections, and repair on C-5A/B, C-141A/B and C-130 type of aircraft, to include: troubleshooting aircraft systems; engine operational checkout and service diagnosis; management of specialized maintenance teams and aircraft ground support personnel.

Bs, Business Information Systems

Business Information Systems

A.A.S, Network Technology

Associate'S Degree, Applied Electronics, 4.0

Education record

Education record