John Dingler Email & Phone Number

Allentown, Pennsylvania Area

Oversee multiple service delivery projects of fiber optic installs. Manage the operational and tactical aspects of the delivery to ensure that the customer’s initiatives are delivered on time and within specifications. Determines overall staffing requirements relating to the team, conduct interviews and hiring, and train new employees for specific project assignments. Develop a relationship with the client and serve as primary point of contact for discussions regarding the project status and deliverables with the customer and management. Coordinate and lead customer meetings including kick-off and status update calls. Address problems through risk management and contingency planning and present solutions and/or options to senior management. Ensure effective implementation of solutions/changes. Manage the activities of internal operations groups to ensure proper planning, communication and implementation of solutions. Resolve and/or escalate issues in a timely fashion. Ensure project documents are complete, current and appropriately documented.

Philadelphia, Pennsylvania Area

Maintained over 200 miles of fiber within the region. Managed the day to day job assignments for seven technicians. Responsible for quality assurance, MTTR, internal and external SLA's. Managed Disaster Preparedness Processes. Directed installation and maintenance of customer services, building additions and new network construction. Completed new circuit activations on time. Supervised workload and assignments for technicians.• Activated customer networks to include OC-3, OC-48 and OC-192 rings.• Maintained critical spare stock and $2.8 million in warehouse inventory.• Prepared scheduled maintenance calendar to ensure proper notifications of customers during schedule network outages in the effort to minimize customer downtime.• Performed extensive work in Microsoft Project, Remedy, Clarify Clear Support & Logistics, Granite and Expercom software.Currently looking for a telecom operations leadership position.

Greater Philadelphia Area

Managed daily activities and responsibilities of the Service Management Center (aka Call Center). Performed reactive network alarm monitoring. Ensured the Achievement of Operational Key Performance Indicators, with primary objective on Network Availability and MTTR. Performed daily assignment, scheduling, and distribution of assignments and tasks to department personnel. Established scheduled maintenance calendar to ensure notifications of customers and to monitor through completion of scheduled maintenance. Single Point of Contact and first level escalation for all SMC members. Provided mentoring and OJT training of SMC members. In charge of daily activities at three switch sites in a CLEC environment within the Philadelphia and WDC areas. Maintained network reliability at 99.99%. Responded to customer troubles by assigning call-outs to technicians for immediate repair. Provided 24 x 7 coverage at all switch locations. Implemented engineering packages designed to enhance the networks capacity and reliabilities. Accountable for evaluating and scheduling training for technicians and supervisors.

Greater Philadelphia Area

Supported the Regional Director and Vice President of Network Operations in maintaining and providing for optimum systems performance with company objectives in mind. Supervised multiple projects through the use of Microsoft Project software to include the installation, testing and completion of over 1600 miles of the Northeast Fiber route from Charlotte NC to Boston MA as well as the NYC to Cleveland OH portion of the network. Proposed site selections, building floor plans, equipment layouts, hiring of personnel and selection of new equipment to support the companies OC-192 backbone system. Designed, implemented and managed the annual budget for the region. Maintained the seventy-two sites, thirty-four direct reports and over 1600 miles of fiber. Directed day-to-day assignments, included the evaluation of employee performance; preparation and analysis of reports; monitoring the systems ‘performance; coordination efforts with outside contractors; and the monitoring of departmental communications to ensure customer satisfaction, efficient operations and maximize service availability. Hired as a Network Technician in November 1993.

Electronic Communications, Electrical, Electronic And Communications Engineering Technology/Technician

Completed various courses in microwave radio, satellite communications and television technology.

Education record