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With over 23 years of experience, my career is defined by a deep commitment to operational efficiency and technological innovation, currently at Dell. My mission is to deliver impactful technology solutions that resonate with Dell's culture of continuous improvement. My expertise lies in IT strategy and software product management, and I am proud to contribute to a team that values diverse perspectives and collective growth.At Dell, I lead a strategy and planning team that prioritizes and successfully implements IT solutions, ensuring that global delivery resources are prepared for the challenges ahead. This role involves significant collaboration, as evidenced by the transformative work on EMC's Service Technology strategy and the substantial gains in operational efficiency. My background in program management and implementation has been instrumental in driving these initiatives forward.
Dell
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Director It Technical Program ManagementDell Nov 2012 - PresentRound Rock, Texas, UsLead strategy and planning team responsible for prioritizing and delivering technology solutions aligned with operational efficiency and continuous improvement initiatives, manage IT implementation and global delivery resource readiness.- Collaborated to define EMC’s five year Service Technology strategy and transformation roadmap- Directed EMC’s Field Service Technology and Workforce Management program yielding a 60% improvement in Engineer productivity and over $30M per year in operational efficiency gains- Directed development team and agile delivery of End to End Services Workflow Monitoring and Alerting application suite utilizing PTC ThingWorx Application development platform.
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Director, Program Management - Global ServicesDell Oct 2010 - Nov 2012Round Rock, Texas, UsLeader Global Skills and Resource Management program for EMC Global Services. Program director for global systems implementation of Servigisitics Field Service Management application to EMC's Customer Engineer workforce. Architected, designed, and implemented Business Readiness automation for EMC's Product Development Lifecycle Programs using SugarCRM and Pentaho Reporting
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Senior Manager, Program ManagementDell Oct 2007 - Oct 2010Round Rock, Texas, UsLed global program management operations for EMC's USD Product Division, coordinating go to market, product, and global services readiness for EMC's CLARiiON, Celerra, and VNX product line through the direction of cross-functional program management teams.Managed ISV Program, developing partner relationships and qualifying integrated solutions.Created and managed Unified Storage Developers CommunityImplemented program reporting system using Pentaho and SugarCRM to standardize and automate consistent program status reporting across the business unit’s portfolio.
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Senior Manager, Global Service PlanningDell May 2005 - Oct 2007Round Rock, Texas, UsManaged program management and product engineering team responsible for serviceability validation testing and service planning- Drove improved serviceability design requirements for Storage Resource Management software and led cross-functional project to develop an automated Log Collection Wizard reducing support costs by over $3.9M annually.- Developed Serviceability Scorecard model to measure product compliance with industry and EMC standard best practices for product serviceability design. - Produced Product Service Operational Metrics dashboard to support cost reduction initiatives featured in the 2007 SSPA Best Practices Conference.
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Senior Program Manager - Service PlanningDell Mar 2001 - May 2005Round Rock, Texas, UsManaged service readiness activities for EMC's Resource Management Software offerings.
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Product ManagerRetail Control Solutions 1994 - 2001
John Dodd Skills
John Dodd Education Details
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The University Of Texas At AustinArtificial Intelligence -
Florida State University - College Of BusinessMultinational Business
Frequently Asked Questions about John Dodd
What company does John Dodd work for?
John Dodd works for Dell
What is John Dodd's role at the current company?
John Dodd's current role is Director IT Technical Program Management @ Dell | Software Development & Project Management, IT Strategy.
What is John Dodd's email address?
John Dodd's email address is jo****@****ell.com
What is John Dodd's direct phone number?
John Dodd's direct phone number is +150824*****
What schools did John Dodd attend?
John Dodd attended The University Of Texas At Austin, Florida State University - College Of Business.
What skills is John Dodd known for?
John Dodd has skills like Business Intelligence Tools, Program Management, Resource Management, Skills Management, Project Portfolio Management, Software Development, Cross Functional Team Leadership, Project Management, Managed Services, Virtualization, Go To Market Strategy, It Strategy.
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