• Client Manager in AML Investor Services • Managing KYC Case Managers in both BAU & Periodic Review• Managing key priorities on a daily basis, planning team work & managing team resources • Project managing the onboarding of investors for AML during fund launches & closes, ensuring all investors are AML compliant • Building and maintaining client relationships through regular meetings, forums, ensuring effective communication and client satisfaction while acting as a point of contact for client escalation.• Attending client board meetings, presenting updates & providing AML/KYC support to funds & investors.• Developing and implementing key improvements on the AML process, procedures and new policy changes into the department.• Working with internal development on system enhancements to improve AML efficiency and productivity within the team.• Providing awareness with regulatory (and internal policy) obligations regarding Suspicious Activity Reporting.• Supporting business growth through the on boarding of new clients.• Supporting AML directors to engage, develop and retain employees by creating an environment of continued learning and development.• FATCA & CRS Services

• Manage KYC records for Financial Banks, Non-Financial Banks, Corporations, Governments, Charity Organisations & NGO’s• Responsible for initiating, creating and completing complex KYC records in a timely fashion to ensure and maintain an excellent working relationship with the bank and their customers.• Researching companies to make certain they practice and abide by internal KYC & AML policies. Reviewing and assessing risks that must be disambiguated correctly based on various rules and guidelines, while at the same time ensuring they adhere to local regulatory requirement. • Screening companies and individuals to establish any potential fraudulent risk and to identify any SPF’s and PEP’s• Project managing large client KYC populations for senior relationship managers• Communicate effectively on a daily basis with a multitude of teams including Relationship Management, AML and Compliance, Senior Management and peers alike that ensured the completion of KYC and due diligence in a timely manner. • Being up to date with policies, procedures and internal controls at all times to ensure the best quality outcome when reviewing KYC records. • Maintain and update internal databases regularly throughout the day and escalate any negative news and high-risk cases to the relevant departments• Training new hires in a classroom style environment and supporting same through job shadowing and mentoring. • Quality Assurance on team members KYC records

• Maintained knowledge of the FATCA & CRS (AEOI) regulatory and compliance environment• Conducted research to resolve both internal and external queries• Reviewed, prepared and registered tax documentation on numerous global tax portals for a variety of clients and ensured it met regulatory standards• Completed monthly and ad hoc AEOI compliance reports, ensuring a high level of competency and accuracy was met at all times• On a daily basis worked closely with and supported senior management ensuring the smooth running of processes and adherence to procedures and processes• Built and maintained relationships with various high profile CFS clients across the globe, acting as a point of contact for all AEOI queries and status requests• On a daily basis updated, edited and maintained client lists and internal files using Microsoft excel • Managed the administration of client folders • Co-ordinated on-boarding FATCA requests and maintenance of same• Contributed to system developments & supported the CFT’s business and regulatory requirements