John Doub Email & Phone Number

San Diego, Ca, Us

Maryland Heights, Missouri, Us

A strategic digital advisory, partnering with WWT Application, Cloud, Security and Data Analytics Services to develop world-class digital outcomes for our clients.

Palo Alto, Ca, Us

SessionM is a customer engagement platform empowering the world’s most innovative brands to forge stronger and more profitable customer relationships. The platform scales for the enterprise, globally.Acquired by Mastercard in October 2019.• Manage $20MM P&L across a team of more than 100 FTEs and contingent workers in regional centers of excellence organized between pre-sales / implementation (Project Management, Architecture and Engineering) and post-launch (Support, Technical Account Management, Business Operations) functions• Implemented and refined delivery processes reducing time-to-market and time-to-value by over 50%• Developed Customer Support and Technical Account Management services resulting in multiple $MM ARR across enterprise accounts• Executive sponsor for enterprise business and technical client relationships across quick service restaurant, travel and retail verticals• Contract ownership including scoping, negotiation and renewals for implementations, managed services, and 3rd party partners and vendors• Led the integration of SessionM Delivery into Mastercard Data & Services• Introduced managed services SKUs with strategic application in pre-sales and post-launch opportunities

Consulting and contract work for marketing technology implementations, RFI/RFPs, customer journey mapping, ecommerce and POS system upgrades. CRM database architecture and customer analytics to derive customer lifecycle segments for targeted digital marketing.

New York, New York, Us

Responsible for strategic client technology relationships with focus on program and platform upsell through digital project delivery, platform onboarding, solution architecture and custom technology. - Managed $12MM P&L, accountable for all technical solutions and project delivery for over 200 Zeta Global clients with global direct report team of more than 100 solution architects, project managers, business analysts and engineers- Responsible for senior marketing and technology client relationships with enterprise companies, including Petco, American Airlines, Leading Hotels of the World, Blue Cross Blue Shield, Northwestern Mutual, Phillips Van Heusen brands- Developed client onboarding process following SDLC methodologies and onboarded 20 clients on to the Zeta Hub platform, including new logo and migrations from acquired platforms- Lead architect for enterprise, multi-channel, targeted marketing and database-of-record solutions- Designed, implemented and marketed new product solutions generating over $1MM in revenue- Lead solution consulting resulting in $10MM of new logo sales and contract renewals with increased adoption of Zeta Global offerings- Integrated with Zeta Product Management team for feature roadmap prioritization, customization review and “productization” of custom modules, including sales sheets and internal/external marketing

Irving, Texas, Us

Responsible for the management of technology teams servicing Epsilon's digital clients, as well as the onboarding and migration of clients onto Epsilon's Agility Harmony omni-channel marketing platform.• Accountable for over $25MM in technology project portfolios• Managed 100+ employees in cross-functional teams of solution architects, project managers, business systems analysts, on- and off-shore software engineers and support associates. • Increased adoption of Epsilon’s Agility Harmony platform from 3 clients to over 40 in less than 12 months through development of a new implementation process. Reduced onboarding time and resource costs by over 50%• Deployed multi-million dollar, global digital marketing and database solutions for major blue chip brands such as Pepsi, Dell, and Toys R Us• Architected integrated database and targeted marketing solutions, including internal and external databases, Adobe Campaign and Unica, Tealium tag management, Certona product recommendation engine and 3rd party loyalty programs.• Trained and deployed 4DX project management and execution disciplines• Developed custom application frameworks for self-service data collection forms such as preference centers, sweepstakes, surveys, hosted web pages and unsubscribe forms.

Burlington, Ma, Us

Responsible for services team and client satisfaction, retention, and growth.• Oversee a 40 FTE account services division; launched the Denver office, taking it from 1 FTE to over 20 in 1 year• Responsible for pricing of new contracts and renegotiation of renewals• Developed status reports that ensure at-risk clients are discussed weekly with the full executive team, and ensure action plans are initiated to address issues or opportunities; Manage client satisfaction reviews through NPS process, accountable for action plans to address areas of need• Implemented client resourcing report based on product usage, campaign support, technology needs, and client stakeholders to accurately forecast resourcing across all service areas• Help great brands grow consumer relationships with high measurement ROI focus, including global organizations Dell, Toys R’ Us, and American Airlines, as well as RueLaLa, Avis/Budget Group, MLB, Dick’s Sporting Goods, Citizens Bank and Washington Post• Senior sales support leader contributing to Service offering as well as Platform and technology

Burlington, Ma, Us

Responsible for e-Dialog Product & Platform roadmap• Assessed current product offering, compared against competitor set, and developed product feature and enhancement roadmap prioritized by revenue potential, efficiency gains, and competitive requirements• Targeted corporate partnerships with social, mobile, data and automated testing companies

Burlington, Ma, Us

• Participated, as a member of the executive team, in 2 acquisitions, GSI Commerce in 2008 and eBay in 2011• Led 2 major service organization restructurings to better focus resources in specific roles• Created and managed a client-centric technology department of over 150 employees, including Business System Analysts, Project Managers, Database Programmers, Software Engineers• Developed new Client Onboarding/Implementation team and process• Managed resource capacity and allocation against client P&Ls• Responsible for delivering more than 30% of company revenues• Served as solutions architect, and implemented the integration with GSI Commerce’s ecommerce platform, with over 10,000 automated transactional email triggers across 100 of the largest global retail brands

Burlington, Ma, Us

• Created the Self-Service account management group with 10 reports• Managed 20 Self-Service accounts• Grew revenues from $3MM to $10MM in 2 years• Designed and deployed 2 products to all clients to support self-service creation of polls and surveys, as well as automated scheduling of advertisements or other content in emails

Burlington, Ma, Us

• Created the Project Engineering department and discipline, responsible for development of web applications such as registration forms, preference centers, surveys and sweepstakes• Managed team of 5 software engineers• Grew revenues from custom projects from $500,000 per year to over $3MM

• Implemented Local Area Network, and connected industrial plant to the internet• Designed and deployed the Niro-Soavi website to market industrial homogenizers to the Italian cosmetic and food industries• Developed a testing database in Microsoft Access to manage and report on homogenizer results