John Doucette Email & Phone Number

• Trained and lead international team of software business analysts supporting ten development teams in the United States, India, and the Philippines. Teams accounted for 250+ projects annually.
• Created a Leadership Development Program for internal teams which was utilized throughout the Services organizations (440+ personnel)
• Created a CSAT evaluation program to augment employee rating and performance which was expanded to include the entire corporate MIS Project Management and support teams
• Directed core team for implementation of Salesforce CRM including Case/Acct Mgt, Contact Mgt. among other core process management solutions. Design to implementation and deployment completed in less than six months.
• Expanded Software Business Analysis team overseas to include India and the Philippines as part of NICE-inContact merger. Teams accounted for 125+ projects annually including system integrations, CRM modifications.
• Implemented SAFE/Agile framework in conjunction with newly formed development teams in India

South Jordan, Utah

• Introduced a new software development design and communication process spanning the gap between line operations software/task requirements and IT software development needs – the resulting process reduced the overall.
• Developed and implemented a new business analysis and executive reporting process for IT project management, software development and priority assessment – this process reduced the executive/IT priority oversight needs.