John Dounas Email & Phone Number

Australia

As a consultant at Manhattan Associates', I aim to streamline warehouse operations and empower businesses to achieve new levels of efficiency. I'm passionate about warehouse automation and always try to stay ahead of the curve to identify and implement innovative solutions. * I lead WMS configuration, testing, and implementation projects, ensuring seamless integration and successful go-live. * I collaborate closely with client project teams onsite, providing ongoing support and resolving technical issues to guarantee user satisfaction. * I proactively analyse and troubleshoot warehouse operations, pinpointing areas for optimisation and maximising efficiency. * I actively participate in training to expand my knowledge and remain an expert in the latest supply chain technologies.

Marsden Park, Nsw

Supporting all aspects of the CDC/DC operations using existing WMS knowledge to help drive an efficient operation as well as overcoming any system hurdles.As the WMS Super User, I am responsible for, but not limited to:• Developing a deep understanding of the application functionality, configuration and interfaces of the warehouse management system.• Ensuring the warehouse data that is populated in the WMS represents the facility layout characteristics and constraints of the warehouse and the customers.• Supporting for initial implementation and installment of warehouse management suite of software, participates in periodic upgrade projects, collaborates with senior Distribution Center leaders on efficiency improvement projects.• Analyzing process improvement opportunities for system and collaborating with other WMS Managers to compare & develop best practices functionality and metrics.• Performing review of business process flow and mapping of business requirements (As-Is & To-Be Analysis)• Directing with IT Help desk for additional support and coordinating in global WMS related projects, forums and other WMS Matrix activities.• Identifying gaps, converting business requirements into functional design documents & technical specifications, data migration and delivery.• Providing on-going leadership and training to CDC/DC management on proper work processes and functionality.• Engage in Reporting & documenting technical tools utilizing SQL, Effectuate, Ignite, Excel & IBM Cognos) and User management.• Assisting in the identification, design of any required application modifications as well as functional designs, operational and metric reports, and data for each customer.• Selecting the most relevant tools/techniques to meet specific client requirements; understanding the benefits of using state-of-the-art methods and tools and their application on a particular engagement.

Sydney, New South Wales, Australia

• Cooperate within an extensive stakeholder network as the sole contact for technical support in IKEA Head Office and Contact Centre• On-site support for stores within the NSW market during the absence of the site assigned IT technician• Assist and provide quality first & second level IT support to all staff nationally and during critical incidents in absence of any IT site responsible• Participate in on call and planned maintenance/overnight activities • Engage and communicate with stakeholders on upgrades and improvements as the unit’s digital ambassador• Resolve IT ticket enquiries across Australia, maintaining relations with escalation departments in various global markets in case of escalation• Prepare and co-ordinate IT new starter equipment in line with recruitment needs and to ensure positive onboarding and first day experiences• On-site and remote hands-on training for existing and new co-workers• IT hardware and software procurement, with coordination of local and international vendors, while maintaining strong business relationships • Lead and support country wide project implementations of new digital products and solutions• Conduct end to end budgeting for digital assets and assess cost benefit for new hardware and digital solutions • Patch and configure Cisco switch VLAN via the HyperTerminal • Conduct maintenance and lifecycle management of end-user hardware and servers and ensuring asset register is up to date

Sydney, Australia

IKEA Cooking and Eating Sales Co-worker