John Dounas Email & Phone Number

Australia

As a consultant at Manhattan Associates', I aim to streamline warehouse operations and empower businesses to achieve new levels of efficiency. I'm passionate about warehouse automation and always try to stay ahead of the curve to identify and implement innovative solutions. * I lead WMS configuration, testing, and implementation projects, ensuring seamless.

Marsden Park, NSW

• Supporting all aspects of the CDC/DC operations using existing WMS knowledge to help drive an efficient operation as well as overcoming any system hurdles.As the WMS Super User, I am responsible for, but not limited to:
• Developing a deep understanding of the application functionality, configuration and interfaces of the warehouse management system.
• Ensuring the warehouse data that is populated in the WMS represents the facility layout characteristics and constraints of the warehouse and the customers.
• Supporting for initial implementation and installment of warehouse management suite of software, participates in periodic upgrade projects, collaborates with senior Distribution Center leaders on efficiency improvement.
• Analyzing process improvement opportunities for system and collaborating with other WMS Managers to compare & develop best practices functionality and metrics.
• Performing review of business process flow and mapping of business requirements (As-Is & To-Be Analysis)

Sydney, New South Wales, Australia

• Cooperate within an extensive stakeholder network as the sole contact for technical support in IKEA Head Office and Contact Centre
• On-site support for stores within the NSW market during the absence of the site assigned IT technician
• Assist and provide quality first & second level IT support to all staff nationally and during critical incidents in absence of any IT site responsible
• Participate in on call and planned maintenance/overnight activities
• Engage and communicate with stakeholders on upgrades and improvements as the unit’s digital ambassador
• Resolve IT ticket enquiries across Australia, maintaining relations with escalation departments in various global markets in case of escalation

Sydney, Australia

IKEA Cooking and Eating Sales Co-worker