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Dowd, the Founder and Managing Director of private consulting firm FHL, was previously Group President and CEO of Mastek Ltd, an international information technology firm headquartered in Mumbai. He’s also served as President of EDS Canada and General Manager of EDS Greater China and Korea, and spent 22 years at Xerox in posts across North America. An articulate strategic thinker who is entrepreneurial in his management approach and disciplined in execution, he has an active and visible leadership style whose sense of teamwork is instinctive and who has built outstanding global leadership teams that cultivate high employee satisfaction as a foundation for driving top company performance. He is a leader with an international reputation for integrity. Wherever he has worked, he has been deeply involved in the local community, in charitable and social enterprises. He currently serves as a Board Director at Information Services Corporation.
Fhl
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President And CeoFhl Aug 2010 - PresentEstablished a business strategy consulting firm in the ITO and BPO services industry, with expertise in technology, government, health, financial, manufacturing, telecom, online e-retailing media and energy sectors.• Provide Board and CEO Advisory services to develop overall corporate and business strategy.• Have acted as interim President and CEO for both large company business transformations (Mastek) and internet start-up companies (CentrSource). • Provide consulting services to develop IT/ BPO and e-retailing business plans for complex applications development and business or functional integration efforts (Pan Canadian).• Provide business advisory services to investment analysts and private equity firms seeking knowledge on global outsourcing companies and the dynamics within this competitive industry (Gerson Lehrman Group).• Developed investment proposals on industry consolidation of global IT / BPO businesses.
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Group President And Ceo, New York City / MumbaiMastek Limited Sep 2008 - Jul 2010Reported to the Board of Directors and had full responsibility for overall corporate results and financial performance. Directly responsible for development of business strategy and global business operations, including corporate development, sales and business development, global services delivery, product development and support, and all corporate functions. Mastek is a mid tier Indian IT company and has a business specialization with enterprise applications in government, health and insurance sectors. Annual turnover in 2008/09 were $201M USD and it has 3500 employees. It is renowned for its industry expertise, IT development and partnering skills that help accelerate complex business process transformations through the application of technology. -
PresidentEds Canada May 2001 - Nov 2005Lead the Canadian Operating Team through a significant business transformation at one of Canada’s largest IT outsourcing services companies. Annual turnover was over $1.0 billion and 7,500 employees. Full P&L responsibility for all lines of business - ITO, BPO, consulting services, as well as two subsidiaries: 1) EDS Advanced Solutions; and 2) Solcorp (international insurance software business).• Led Canada to be ranked as a top operating unit within EDS’ global operations from financial, sales, client and employee perspectives. In 2005 the region was recognized as the ‘Global Region of the Year’ based upon achieving the highest rankings in global profit performance, customer service, employee satisfaction and the pioneering of a global diversity initiative. • In 2005 Canada was the most profitable EDS subsidiary with an average 8 points better operating margin than EDS worldwide and these results would rank in the top tier of the ITO / BPO outsourcing industry worldwide. • In 2004 had a record breaking year in sales, exceeding $1.0B in contract revenue (triple the prior year). Won an innovative services contract with the British Columbia Provincial Government valued at $000's M, a deal recognized as the ‘New Contract of the Year’ for EDS. Doubled the Canadian operating margin with a comprehensive cost base transformation and improved revenue performance. Transformed the delivery process over 2004, whereby Canada was ranked as the top EDS region for service excellence. • Led turnaround at Solcorp, a $100 M international life insurance policy administration software/consulting business. Developed a strategy to support EDS globally in outsourcing insurance back office services.
John Dowd Skills
John Dowd Education Details
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Board Governance -
Canadian Center For Advanced Management StudiesCanadian Government Executive Development -
International Business -
Development Studies -
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Frequently Asked Questions about John Dowd
What company does John Dowd work for?
John Dowd works for Fhl
What is John Dowd's role at the current company?
John Dowd's current role is President and CEO at FHL.
What is John Dowd's email address?
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What is John Dowd's direct phone number?
John Dowd's direct phone number is +4412706*****
What schools did John Dowd attend?
John Dowd attended Mcmaster University, Canadian Center For Advanced Management Studies, Indiana University Bloomington, Carleton University, University Of New Brunswick.
What skills is John Dowd known for?
John Dowd has skills like Bpo, Business Process, Business Transformation, Business Strategy, Sales, Management, New Business Development, Management Consulting, Strategy, Outsourcing, Customer Satisfaction, Business Development.
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