Senior Manager for over 17 years with a broad range of skills and experience within National Grid and wider Gas Utility Industry. Above all a people person adept at building relationships on wide and diverse levels. Ability to influence and inspire others to behave and act differently in order to deliver business goals- Focussed on Customer and Contact Centre management for the last 6 years - proving right first time customer centric processes make sense both commercially and emotionally- Able to steer teams and departments with large budgets through periods of unprecedented change including market change, strategic direction change, contractual change, departmental change whilst maintaining respect and integrity- A keen analytical mind able to picture and articulate the case for change coupled with a proven ability to develop strategies. Experience of formulating strategy and working to realisation. Setting direction and implementing into a sustainable reality- Over 5 years commercial and contractual experience for a number of multi million £ buy and sell contracts inc re-negotiations, tenders, re-drafts, and re- pricing- Considerable experience within process/project led matrix management. Deep understanding of the healthy tension at matrix crossing points and well able to coordinate and collaborate with multiple stakeholders at multiple levels to influence delivery solutionsKey Skills- Strong leadership with a focus on developing highly engaged high performing teams - Detailed strategic analysis, formulating strategic solutions, bringing strategy to life - Commercial and contractual acumen Influencing and negotiating at all levels - Project/Change management to successful conclusions- Challenging mind sets - changing accepted norms in order to drive continuous improvement- Leading cultural/behavioural change - Stakeholder and key account engagement - Matrix and process excellence with strong knowledge and experience of stage gate delivery