I have over 24 years of experience in the construction industry with relation to Customer Service as a customer service representative and then later as a Customer Service/Process Compliance Manager. I am a highly motivated, self-starting and hardworking individual who constantly strives for improvement within the communities and across the division I work. Constantly works toward process improvements at division and corporate levels through company initiated committees and improvements initiatives. Myself and community team recipients of 2018 , 2019 and 2020 Elite Team Award within our community for excellence in customer satisfaction, net promoters and over financial performance. Licensed General Contractor B(inactive), MDT (Management Development Training), Mold Abatement Trained, CPR, First Aid and SWPPP (Storm Water Pollution Prevention ) trained Experienced Customer Service Manager with a demonstrated history of working in the construction industry. Skilled in Negotiation, Team Building, Construction, Management, and Contract Management. Strong support professional graduated from TUHS