John Driscoll Email and Phone Number

Worked on products for the Citizens Bank Invest my Money/Wealth Management group in Salesforce Financial Services Cloud I support an Agile mindset across product teams to drive the transition to a product-based organization focused on maximizing the value of the customer experience.• Created, prioritized, and refined the Agile backlog to deliver the most valuable work first, while ensuring technical integrity of all features or components.• Coordinated with business partners, stakeholders, Scrum Masters, Engineers, and Neighborhood Leaders to ensure product alignment with quality standards and scope.• As a Solutions Architect I oversaw the technology services component of the Microsoft Xbox All Access project, which included an additional hosted application and consumer financing interface integration with a fintech partner. • Supported the delivery of technology services, which included reengineering processes to enhance efficiency and vendor optimization. • Architected solutions as part of a capital plan, which included developing a technology strategy to transform delivery models and cost structures. • Drove innovation and cost transformations, including digital, cloud, Agile, APIs, and cybersecurity. • Led projects to scale the organization, resulting in a 35% Agile cost improvement. • Oversaw L&P testing and coordinated with internal L&P SME’s, fintech partners, and the business line on strategy and execution based on updated API integrations. • Partnered with Enterprise Architects and IT management to identify strategies for the integration of microservice design strategies and patterns into Agile MVP deliverables.

As a Solution Architect, I led initiatives to ensure compliance with documentation standards mandated by capital risk parameters as part of the Citizens Financial Services Architecture team. I also partnered with the Citizens Financial Services Risk System Division to a new compliance program, which included designing business solutions design for new products.• Served as the Architecture Consultant for the Technology Services Consumer Lending group and as the Solution Architect for the Citizens Financial Services ITSM group. • Consulted the Blue Cross & Blue Shield Architecture team on multiple projects to drive solution approaches and design work for options analysis and enterprise analysis.

As an Applications Engineer, I monitored applications on electronic delivery platforms used by end-users within the financial services segment, which included defining of requirements and leading the deployment of web application tools. I also analyzed applications across the company’s organizational footprint to optimize system performance and mitigate operational downtime.

As a Systems Monitoring Engineer, I supported the software engineering team charged with maintaining the application monitoring infrastructure and managing critical communications with internal divisions to report and rectify issues, problems, and failures along a global network. I also served as a customer-facing consultant to analyze business processes. • Met and exceeded performance expectations in defining application monitoring solutions to manage more than 5K nodes within the operational framework of existing business processes.• Redefined the monitoring process for Oracle database systems to create a utility that was subsequently embraced by senior-level management and adopted for use as a production standard.• Served in an integral, leadership role from project inception through final production during the successful development and deployment of new Fidelity applications.• Delivered consistent performance results in the gathering and analysis of all mission-critical business process requirements from internal customers to establish new monitoring policies.

As a Technical Consultant, I achieved a fast-track promotion for devising systems and network management solutions as a customer-facing consultant and engineer within the Americas Integration and Consulting Division of a multinational information technology company. I also devised solutions for key accounts within banking, government, and telecommunications segments.

I coordinated with project teams to deliver enterprise monitoring solutions using the Hewlett Packard OpenView software suite of products.