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John Dukesherer Email & Phone Number

Senior Manager, Member Engagement Operations at Dollar Shave Club
Location: Los Angeles Metropolitan Area, United States, United States 7 work roles 2 schools
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Current company
Role
Senior Manager, Member Engagement Operations
Location
Los Angeles Metropolitan Area, United States, United States
Company size

Who is John Dukesherer? Overview

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Quick answer

John Dukesherer is listed as Senior Manager, Member Engagement Operations at Dollar Shave Club, a company with 247 employees, based in Los Angeles Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for John Dukesherer.

John Dukesherer previously worked as Operations Manager at Dollar Shave Club and Operations Coordinator at Dollar Shave Club. John Dukesherer holds Bachelor’S Degree, Finance, Personal Wealth Management from The University Of Alabama.

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Email format at Dollar Shave Club

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Dollar Shave Club

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Profile bio

About John Dukesherer

Passionate customer support leader with an aptitude for efficiency. Proven track record of exceeding benchmarks across fraud, compliance, technical escalations, and support management. The rare combination of a data-driven mindset with a heart for customer experience.

Current workplace

John Dukesherer's current company

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Dollar Shave Club
Dollar Shave Club
Senior Manager, Member Engagement Operations
Los Angeles, CA, US
Employees
247
AeroLeads page
7 roles

John Dukesherer work experience

A career timeline built from the work history available for this profile.

Operations Manager

Current

Marina Del Rey, CA, US

-Spearheaded Dollar Shave Club's anti-fraud team, implementing process and system improvements that resulted in a severe reduction of annual fraud.-Led the Global Data Compliance response team, ensuring Dollar Shave Club remained compliant with all data privacy deadlines.-Supported departmental scaling and leveraged technical knowledge to ensure we hired.

Apr 2020 - Present

Operations Coordinator

Marina Del Rey, CA, US

-Report and resolve all escalated issues reported through Member contacts.-Work with cross-departmental portfolios to ensure that department needs are prioritized.-Generate daily fraud reports and oversee the examination of all potential fraud cases. -Prepare and deliver monthly reports on the results of the fraud team's efforts to senior leadership.-Serve.

Oct 2018 - Apr 2020

Club Professional

Marina Del Rey, CA, US

-Delivered daily customer service through various channels (email, chat, social media, phones). -Designed survey collect customer experience insights and developed process to enhance member experience based on feedback.-Offered prompt feedback to the executive team regarding recent product or site launches. -Participated in the fraud, technical.

Oct 2016 - Oct 2018

Customer Service Agent

Winnsboro, Texas, US

- Tracked, traced, and scheduled all daily orders to maintain an accurate delivery schedule- Contributed to the complete Air, Ground, and Ocean operation in order to maintain a high standard of service to customers- Managed the WMS-3PL Central online warehouse system- Expedited the documentation and completion of new orders

May 2013 - Aug 2015

Customer Service Agent

- Supported the daily administration of the LAX Hub- Contributed to the complete Air, Ground, and Ocean operation in order to maintain a high standard of service to customers- Identified potential development in new and existing accounts by analyzing current business and market data- Increased quality and productivity of operational processes

May 2011 - Aug 2012

Dock Supervisor

Bellevue, WA, US

- Provided daily manual work for the completion of air, ground, and ocean cargo shipments- Maintained organization of in-house cargo- Processed orders with necessary assembly before shipment- Communicated and coordinated with internal departments

May 2009 - Aug 2010
Team & coworkers

Colleagues at Dollar Shave Club

Other employees you can reach at dollarshaveclub.com. View company contacts for 247 employees →

2 education records

John Dukesherer education

Bachelor’S Degree, Finance, Personal Wealth Management

The University Of Alabama

High School

Loyola High School
FAQ

Frequently asked questions about John Dukesherer

Quick answers generated from the profile data available on this page.

What company does John Dukesherer work for?

John Dukesherer works for Dollar Shave Club.

What is John Dukesherer's role at Dollar Shave Club?

John Dukesherer is listed as Senior Manager, Member Engagement Operations at Dollar Shave Club.

Where is John Dukesherer based?

John Dukesherer is based in Los Angeles Metropolitan Area, United States, United States while working with Dollar Shave Club.

What companies has John Dukesherer worked for?

John Dukesherer has worked for Dollar Shave Club, Team Worldwide, Service By Air Freight Frwrdrs, and Distribution By Air.

Who are John Dukesherer's colleagues at Dollar Shave Club?

John Dukesherer's colleagues at Dollar Shave Club include Neta Naim Ben David, Samiya Sherman, Shay Murray, Jeremy Dela Cruz, and Kevin Wildman.

How can I contact John Dukesherer?

You can use AeroLeads to view verified contact signals for John Dukesherer at Dollar Shave Club, including work email, phone, and LinkedIn data when available.

What schools did John Dukesherer attend?

John Dukesherer holds Bachelor’S Degree, Finance, Personal Wealth Management from The University Of Alabama.

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