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John Dukesherer Email & Phone Number
Senior Manager, Member Engagement Operations
at
Dollar Shave Club
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Manager, Member Engagement Operations
Location
Los Angeles Metropolitan Area, United States
Company size
Who is John Dukesherer? Overview
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Quick answer
John Dukesherer is listed as Senior Manager, Member Engagement Operations at Dollar Shave Club, a with 247 employees, based in Los Angeles Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for John Dukesherer.
John Dukesherer previously worked as Operations Manager at Dollar Shave Club and Operations Coordinator at Dollar Shave Club. John Dukesherer holds Bachelor’S Degree, Finance, Personal Wealth Management from The University Of Alabama.
Company email context
Email format at Dollar Shave Club
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Dollar Shave Club
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Profile bio
About John Dukesherer
Passionate customer support leader with an aptitude for efficiency. Proven track record of exceeding benchmarks across fraud, compliance, technical escalations, and support management. The rare combination of a data-driven mindset with a heart for customer experience.
Current workplace
John Dukesherer's current company
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Dollar Shave Club
7 roles
John Dukesherer work experience
A career timeline built from the work history available for this profile.
Operations Manager
Current-Spearheaded Dollar Shave Club's anti-fraud team, implementing process and system improvements that resulted in a severe reduction of annual fraud.-Led the Global Data Compliance response team, ensuring Dollar Shave Club remained compliant with all data privacy deadlines.-Supported departmental scaling and leveraged technical knowledge to ensure we hired skilled talent.-Managed technical escalations from Customer Support, fostering cross-functional collaboration.-Managed various in-house teams handling fraud, compliance, and technical escalations. Created comprehensive training programs and equipped multiple agents with expertise in all three areas.
Apr 2020 - Present
Operations Coordinator
-Report and resolve all escalated issues reported through Member contacts.-Work with cross-departmental portfolios to ensure that department needs are prioritized.-Generate daily fraud reports and oversee the examination of all potential fraud cases. -Prepare and deliver monthly reports on the results of the fraud team's efforts to senior leadership.-Serve as the Technical Lead for the department.
Oct 2018 - Apr 2020
Club Professional
-Delivered daily customer service through various channels (email, chat, social media, phones). -Designed survey collect customer experience insights and developed process to enhance member experience based on feedback.-Offered prompt feedback to the executive team regarding recent product or site launches. -Participated in the fraud, technical escalations, and RAA teams.
Oct 2016 - Oct 2018
Customer Service Agent
- Tracked, traced, and scheduled all daily orders to maintain an accurate delivery schedule- Contributed to the complete Air, Ground, and Ocean operation in order to maintain a high standard of service to customers- Managed the WMS-3PL Central online warehouse system- Expedited the documentation and completion of new orders
May 2013 - Aug 2015
Customer Service Agent
- Supported the daily administration of the LAX Hub- Contributed to the complete Air, Ground, and Ocean operation in order to maintain a high standard of service to customers- Identified potential development in new and existing accounts by analyzing current business and market data- Increased quality and productivity of operational processes
May 2011 - Aug 2012
Dock Supervisor
- Provided daily manual work for the completion of air, ground, and ocean cargo shipments- Maintained organization of in-house cargo- Processed orders with necessary assembly before shipment- Communicated and coordinated with internal departments
May 2009 - Aug 2010
Team & coworkers
Colleagues at Dollar Shave Club
Other employees you can reach at dollarshaveclub.com. View company contacts for 247 employees →
VM
Vanessa Maalouf
Colleague at Dollar Shave ClubLos Angeles Metropolitan Area, United States
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JB
Justin Brown
Colleague at Dollar Shave ClubLos Angeles Metropolitan Area, United States
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RP
Renita Poston
Colleague at Dollar Shave ClubSanford, Florida, United States
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RB
Rich B.
Colleague at Dollar Shave ClubLos Angeles, California, United States
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KW
Kevin Wildman
Colleague at Dollar Shave ClubEnglewood, Colorado, United States
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BD
Brian Davidson, Cpa
Colleague at Dollar Shave ClubLos Angeles, California, United States
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LW
Lei Warren, Mshr, Phr
Colleague at Dollar Shave ClubLos Angeles, California, United States
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BS
Brenda Sillas
Colleague at Dollar Shave ClubLos Angeles Metropolitan Area, United States
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JS
Jake Sornsin
Colleague at Dollar Shave ClubLos Angeles Metropolitan Area, United States
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TB
Teresa Benedetti
Colleague at Dollar Shave ClubLong Beach, California, United States
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Vanessa Maalouf
Colleague at Dollar Shave ClubLos Angeles Metropolitan Area, United States
View →
JB
Justin Brown
Colleague at Dollar Shave ClubLos Angeles Metropolitan Area, United States
View →
RP
Renita Poston
Colleague at Dollar Shave ClubSanford, Florida, United States
View →
RB
Rich B.
Colleague at Dollar Shave ClubLos Angeles, California, United States
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KW
Kevin Wildman
Colleague at Dollar Shave ClubEnglewood, Colorado, United States
View →
BD
Brian Davidson, Cpa
Colleague at Dollar Shave ClubLos Angeles, California, United States
View →
LW
Lei Warren, Mshr, Phr
Colleague at Dollar Shave ClubLos Angeles, California, United States
View →
BS
Brenda Sillas
Colleague at Dollar Shave ClubLos Angeles Metropolitan Area, United States
View →
JS
Jake Sornsin
Colleague at Dollar Shave ClubLos Angeles Metropolitan Area, United States
View →
TB
Teresa Benedetti
Colleague at Dollar Shave ClubLong Beach, California, United States
View →
2 education records
John Dukesherer education
Bachelor’S Degree, Finance, Personal Wealth Management
The University Of Alabama
High School
Loyola High School
FAQ
Frequently asked questions about John Dukesherer
Quick answers generated from the profile data available on this page.
What company does John Dukesherer work for?
John Dukesherer works for Dollar Shave Club.
What is John Dukesherer's role at Dollar Shave Club?
John Dukesherer is listed as Senior Manager, Member Engagement Operations at Dollar Shave Club.
Where is John Dukesherer based?
John Dukesherer is based in Los Angeles Metropolitan Area, United States while working with Dollar Shave Club.
What companies has John Dukesherer worked for?
John Dukesherer has worked for Dollar Shave Club, Team Worldwide, Service By Air Freight Frwrdrs, and Distribution By Air.
Who are John Dukesherer's colleagues at Dollar Shave Club?
John Dukesherer's colleagues at Dollar Shave Club include Vanessa Maalouf, Justin Brown, Renita Poston, Rich B., and Kevin Wildman.
How can I contact John Dukesherer?
You can use AeroLeads to view verified contact signals for John Dukesherer at Dollar Shave Club, including work email, phone, and LinkedIn data when available.
What schools did John Dukesherer attend?
John Dukesherer holds Bachelor’S Degree, Finance, Personal Wealth Management from The University Of Alabama.
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